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Facilities
Property facilities
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Health or beauty spa nearby
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Non-smoking rooms
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Health or beauty spa nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Modern Rooms with Buffet Breakfast
Xima Cusco Hotel, conveniently situated near Plaza de Armas and Cusco's largest craft market, offers modern rooms with LCD TVs and balcony options. Start your day with a complimentary buffet breakfast.
Inca-Inspired Spa Treatments
Indulge in unique Inca Culture spa treatments at Xima Cusco Hotel's Spa, rejuvenating your body, mind, and spirit. Experience relaxation massages and special therapies in a serene atmosphere.
Atrium Café and WiFi Access
Relax at the Atrium Café with soothing water features or stay connected with WiFi access throughout the hotel. Enjoy a tranquil ambiance and modern amenities during your stay.
Book now for an unforgettable experience at Xima Cusco Hotel!
Breakfast is included for children using existing beds.
Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 4 years old stay for free when using an existing bed.
Children from 5 years old to 9 years old stay for US$13 per person per night when using an existing bed.
Children from 10 years old to 12 years old stay for US$35 per person per night when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Pets
Pets are not allowed.
Location
Guest Reviews
This hotel is probably only a 2 star, as it defiintely does not have the amenities of a 4 star. The rooms are very small and poky with no air-conditioning in rooms or throughout the hotel (I believe just the reception area had air conditioning). Our room was so stuffy, I requested a fan and kept the door open to get some fresh air, as the room had no external windows. There was no natural light or ventilation in the room - which is very bad for health. So the room standard detracted from the whole hotel.
On the plus side there was a good breakfast and a drink station (water and Coca Tea) was at the reception level.
Generally, the staff were friendly and helpful.
The location and the staff
Rooms and corridors need modernisation to command 4* prices
Tired and worn finish, poor workmanship, mould in bathroom, no sound proofing to rooms next door and outside
Systems would not allow compensation for really poor room
Location and staff trying to work with difficult quality systems and hotel quality
System problems on arrival
Very poor finish and quality to corridors - not 4*
Very poor finish and quality in rooms and bathrooms- not 4*
Toilet not working right
Poor WiFi
No sound proofing between rooms
Could not pay for a meal with Dollars
Could not put credit on my account to cover meal in restaurant
If it weren’t for helpful staff and a reasonable breakfast, this hotel would get a 2 star billing. Although it is not in central Cusco, it is more or less walking distance to Plaza de Armas. It is an old and dated hotel and surprisingly it now has Melia label. The rooms are small but the bathroom is the real problem. It is very small, there is no where to put your clothes or your wet pack as the hand basin stand has very little space. There is just 1 hook and the dreaded shower in an old bath tub. When will hotels learn that only about 2% of guests use a bathtub, showers are used by the vast majority. Instead having the environmentally friendly refillable dispensers they still give out a small plastic bottle of shampoo cum shower gel. The rooms themselves are quite small and apparently a few rooms don’t even have a window. There is no air conditioning in the rooms, the excuse being that Cusco is usually quite cold. Clearly the mangers haven’t realised that air conditioners are used both for heating and cooling. It seems that some rooms were unbearably hot and some rooms freezing cold. Go figure! Breakfast is reasonable except the usual hotel problems of hot dishes in bain marie always being cold. The hotel needs major renovations especially as it now carries Melia name.
Hi Calos/Carlos. I'm extremely late with my review but didn't want you to think I wasn't going to post one.
While I didn't stay at the hotel, I went there for dinner and lunch. Where I met the nicest of servers. He introduced me to some flavors of teas and was quick to comp my bill when thete was an issue with my lunch.
Thanks Calos I truly appreciate your hospitality and will most certainly pop in if not stay at the hotel. All the best to you and your colleagues, family and friends for 2026!
Nothing
Check out at 9 is ridiculous, air conditioning made sound by night, rooms are not sound proof, and bathroom smelled like sewage.
Very beautiful and welcoming hotel. Very rich and varied breakfast, and the service throughout the day is efficient. The staff is kind and helpful, especially Frank, who was very accommodating in lending us some backpacks and giving us lots of information… thank you!!!!
The hotel was close to the historic center, there are a lot of trees and plants in the hotel, which is nice) It's beautiful, clean, the room is cleaned every day and most importantly, there was a bathroom)
------- no-------
El servicio y la atención del personal fueron excepcionales
Nada, todo excelente
Older hotel but rooms very comfortable and staff very friendly and helpful had some altitude problems and had frank or Dr frank take blood pressure and administered some oxygen next day climbed over 5000 m thanks again Dr Frank
Las camas muy incómodas para el precio deben mejorarlas
Las camas
Clean, service great, Internet not very well, they changed room for me, better but still sometimes no signal
Ubicación, instalaciones, amabilidad
Wanted to Thank Mr. Norman for his excellent service and his knowledge. Mr. Norman gave me and my wife excellent advice to climb Rainbow mountain. Could not have asked for a better human being than Norman!
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