Hotel Hacienda Cusco Plaza

Hotels
8.4 (966 reviews)
Plaza Regocijo, 299 , Cusco , pe

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Fabulous breakfast
Cons:
Cleanliness issues
Unfriendly service at times
Room discomfort

Categories

Cleanliness
7.59
Some reviews mentioned cleanliness issues, such as dust and poor bathroom maintenance.
Service
8.97
While many praised the staff, some found them unfriendly, indicating inconsistency in service quality.
Location
9.3
Multiple reviews highlight the excellent central location and convenience.
Room Quality
7.85
There were mixed sentiments regarding room comfort, especially regarding bed comfort and cleanliness.
Amenities
8.08
Generally praised, but a few recommendations for improvements like a kettle in the room.
Value for Money
8.14
The overall experience indicates good value, though some felt charged for small items was excessive.
Food and Beverage
8.79
Breakfast received consistent compliments for its quality and variety.
Overall Experience
8.47
The overall experience reflects a balance of positive aspects and some issues, aligning with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:18

Property Description

Historic Charm and Prime Location
Built 300 years ago, the Hotel Royal Inka I exudes charm and is conveniently situated just 150 meters from the Main Plaza and local nightlife.

Comfortable Accommodation
The rooms at Hotel Royal Inka I are elegantly decorated in a classical style and feature modern amenities such as a TV, ensuring a comfortable stay for guests.

Delicious Dining and Entertainment Options
Guests can indulge in a variety of local and international delicacies at the Capac restaurant and enjoy refreshing cocktails at the Miski Bar, providing a delightful culinary experience.

To experience the historic charm and convenience of Hotel Royal Inka I, book your stay now!

Important information:

Please note that the total amount due must be paid during check-in.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

Please Bear in mind that when booking more than 4 rooms, different policies and additional supplements may apply. In this case the hotel may apply nonrefundable policy if necessary.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for US$15 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 966 reviews
Cleanliness: 7.59
Service: 8.97
Location: 9.3
Room Quality: 7.85
Amenities: 8.08
Value for Money: 8.14
Food and Beverage: 8.79
Overall Experience: 8.47
F
Felipe • family_with_children • co
10
Lo mejor para turismo en Cusco
Pros:

La atención de todo el personal es 10/10 la ubicación inmejorable, los dos Tours que tome salían justo de en frente y ahí mismo nos dejaban. La comida del restaurante muy buena también, excelente calidad y variedad de platillos típicos.

Cons:

Si me ofrecen un breakfast box para llevar a los tours porque no podré tomar el desayuno en el hotel, y lo programan es mejor que lo entreguen, excelente opción pero falla logística.

2026-02-14 • via Nuitee
W
Walter • couple • us
10
2026-02-14 • via Nuitee
M
Mario A. • family_with_children • co
9
Visita a Cusco
Pros:

La ubicación y amabilidad del personal. Desayuno fabuloso

Cons:

En general todo bien

2026-02-14 • via Nuitee
V
Valenzuela • couple • cl
4
2026-02-13 • via Nuitee
P
Paulo Renz • family_with_children • br
7
Boa hospedagem
Pros:

Da recepção e do restaurante.

Cons:

Quartos desnivelados, escadas descendo e subindo para chegar aos quartos. Difícil para o nosso caso. Grupo 60 mais.

2026-02-09 • via Nuitee
K
Katarina • family_with_children • sk
10
2026-01-31 • via Nuitee
O
Oliveira • family_with_children • br
9
2026-01-30 • via Nuitee
C
Connie • family_with_children • cr
8
Acceso incómodo a habitación
Pros:

Ubicación, atención

Cons:

Gradas muy empinadas para una habitación asignada y con las maletas fue incómodo. Veníamos ya cansados.

2026-01-28 • via Nuitee
R
Ricardo • couple • gb
6
Good location but little comfortable in our experience
Pros:

Location, right in the centre of the historic town.
Friendly staff, always trying to help.
Pretty building.

Cons:

The room did not have natural light. The window was to an interior atrium/corridor, so no proper ventilation either.
The bath was old and and need of repair and had a curtain rather than glass. The toilet stopped flushing during our stay.
We didn’t find the facilities very comfortable.

2026-01-28 • via Nuitee
C
Connie • family_with_children • cr
8
2026-01-28 • via Nuitee
M
Monica • family_with_children • pe
9
Pros:

La ubicación!! Cerca de todo!! Amplio! Buen desayuno!!

2026-01-28 • via Nuitee
P
Patricia • family_with_children • br
7
2026-01-28 • via Nuitee
Z
ZahraBialam • family_with_children • au
9
2026-01-27 • via Nuitee
C
Centeno • family_with_children • ph
10
Pros:

Everything

Cons:

Nothing

2026-01-27 • via Nuitee
M
Mario Toer • extended_group • ar
10
en el corazón de Cusco
Pros:

la ubicación es impecable en el medio del centro histórico, a pasos de la Plaza de Armas, y el balcón con vista directa a la plaza Regocijo un plus. El edificio, es una casa histórica adaptada y el desayuno es excelente y variado

2026-01-26 • via Nuitee
I
isabel • family_with_children • cl
10
Pros:

La ubicación excelente,el desayuno no podría ser mejor.

Cons:

Nada

2026-01-25 • via Nuitee
A
Akira • solo_traveller • jp
4
中心地より遠い　他が満室なら泊まるかも
Pros:

朝食は良い

Cons:

フェイスタオル無い　床は冷たいがスリッパ無い　コップ１個のみ　100ボルト電源がベッド横に無い　ハンガー無い　

2026-01-24 • via Nuitee
V
Vinícius • family_with_children • br
10
2026-01-23 • via Nuitee
J
Jesus • couple • es
9
2026-01-22 • via Nuitee
O
Oliver • solo_traveller • gb
7
2026-01-21 • via Nuitee