Hotel Hacienda Cusco Plaza

Hotels
8.4 (983 reviews)
Plaza Regocijo, 299 , Cusco , pe

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Ironing service
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Fabulous breakfast
Cons:
Cleanliness issues
Unfriendly service at times
Room discomfort

Categories

Cleanliness
7.59
Some reviews mentioned cleanliness issues, such as dust and poor bathroom maintenance.
Service
8.97
While many praised the staff, some found them unfriendly, indicating inconsistency in service quality.
Location
9.3
Multiple reviews highlight the excellent central location and convenience.
Room Quality
7.85
There were mixed sentiments regarding room comfort, especially regarding bed comfort and cleanliness.
Amenities
8.08
Generally praised, but a few recommendations for improvements like a kettle in the room.
Value for Money
8.14
The overall experience indicates good value, though some felt charged for small items was excessive.
Food and Beverage
8.79
Breakfast received consistent compliments for its quality and variety.
Overall Experience
8.47
The overall experience reflects a balance of positive aspects and some issues, aligning with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:18

Property Description

Historic Charm and Prime Location
Built 300 years ago, the Hotel Royal Inka I exudes charm and is conveniently situated just 150 meters from the Main Plaza and local nightlife.

Comfortable Accommodation
The rooms at Hotel Royal Inka I are elegantly decorated in a classical style and feature modern amenities such as a TV, ensuring a comfortable stay for guests.

Delicious Dining and Entertainment Options
Guests can indulge in a variety of local and international delicacies at the Capac restaurant and enjoy refreshing cocktails at the Miski Bar, providing a delightful culinary experience.

To experience the historic charm and convenience of Hotel Royal Inka I, book your stay now!

Important information:

Please note that the total amount due must be paid during check-in.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

Please Bear in mind that when booking more than 4 rooms, different policies and additional supplements may apply. In this case the hotel may apply nonrefundable policy if necessary.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for US$15 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 983 reviews
Cleanliness: 7.59
Service: 8.97
Location: 9.3
Room Quality: 7.85
Amenities: 8.08
Value for Money: 8.14
Food and Beverage: 8.79
Overall Experience: 8.47
M
Magali • family_with_children • pe
9
Pros:

La ubicacion, super cerca a la plaza de armas, en otra ocacion volveriamos!!!

2026-04-01 • via Nuitee
T
tordjman • extended_group • il
8
2026-03-31 • via Nuitee
J
Jenny • couple • lu
10
2026-03-30 • via Nuitee
A
Andrea • family_with_children • nl
9
Pros:

Ubicación e instalaciones.

Cons:

Lo único malo fue que mi dormitorio lo cual estaba muy lindo daba para la calle y justo al frente hay un local que todos los dias hay fiesta y la bulla es inaguantable por mas que me dieron taponcitos para los oidos , deberian de poner ventanas especiales , es lo único que restaria a este hotel , lo demás todo lindo.

2026-03-28 • via Nuitee
V
Victoria • solo_traveller • no
10
Pros:

Good location, beautiful decoration in the dining hall.Good service staff.

2026-03-27 • via Nuitee
Y
Yngrid • couple • pe
8
Buena opción
Pros:

Es la antigua casa de la esposa de Agustín Gamarra, por lo que tiene mucha historia y es muy tradicional.

Cons:

En la foto se veía que el balcón daba a la plaza y las habitaciones más bonitas de lo que son, aunque es limpio, es bastante simple.

2026-03-23 • via Nuitee
R
Ronald • couple • au
10
Pleasant
Pros:

Good selection. Plenty of choices to choose from

Cons:

Enjoyed our stay

2026-03-22 • via Nuitee
L
Lesevic • couple • nl
8
Amazing location and comfortable too
Pros:

The property was nice and the balcony views were awesome. The location couldn’t have been any better.

Cons:

The facilities were a little outdated and the service a little slow, but nothing too bothersome.

2026-03-21 • via Nuitee
A
Andrea • couple • pe
5
2026-03-19 • via Nuitee
B
Bianca • family_with_children • br
9
2026-03-14 • via Nuitee
A
Adriano • extended_group • br
10
Voltaria novamente!
Pros:

Localização fantástica!
Cama confortável e um cafe da manha excelente!
Funcionários super simpáticos e solicitos!
Experiência maravilhosa neste hotel!

Cons:

Banheiro poderia ser mais confortável!

2026-03-12 • via Nuitee
A
Alison • couple • gb
10
Comfortable convenient and clean. The staff were lovely and the breakfast excellent. The chefs omelettes were fabulous
Pros:

The location, the staff.

Cons:

Only the very small window in the room.

2026-03-11 • via Nuitee
M
Melina • couple • ee
9
2026-03-09 • via Nuitee
T
talia • couple • us
8
2026-03-03 • via Nuitee
B
Byron • couple • ec
10
Ubicación y servicio excelente
Pros:

La ubicación y el servicio del personal

Cons:

Deben modernizarse las habitaciones

2026-03-03 • via Nuitee
E
Erik • solo_traveller • bo
9
Ubicación perfecta en el centro
Pros:

Amabilidad del personal y la ubicación

2026-02-27 • via Nuitee
E
Erik • couple • bo
9
2026-02-27 • via Nuitee
V
valdiviezo • family_with_children • ar
10
Pros:

El desayuno es muy completo y su bollería riquísima al igual que los jugos naturales.

2026-02-26 • via Nuitee
K
Katarina • family_with_children • sk
10
2026-02-23 • via Nuitee
F
Felipe • family_with_children • co
10
Lo mejor para turismo en Cusco
Pros:

La atención de todo el personal es 10/10 la ubicación inmejorable, los dos Tours que tome salían justo de en frente y ahí mismo nos dejaban. La comida del restaurante muy buena también, excelente calidad y variedad de platillos típicos.

Cons:

Si me ofrecen un breakfast box para llevar a los tours porque no podré tomar el desayuno en el hotel, y lo programan es mejor que lo entreguen, excelente opción pero falla logística.

2026-02-14 • via Nuitee