Children allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Delicious breakfast
Cons:
Small rooms
Noise from outside

Categories

Cleanliness
8.5
Some reviews mentioned cleanliness positively, but inconsistencies with room service quality observed.
Service
9.5
Staff were described as very helpful and attentive, enhancing the overall experience.
Location
9.5
Many reviews praised the location for its proximity to key attractions.
Room Quality
8.5
Rooms described as cozy but a bit small, affecting overall comfort.
Amenities
8.5
Limited amenities mentioned; available options rated positively but some gaps noted.
Value for Money
8.5
Some guests felt the price was slightly high for value received, particularly regarding noise.
Food and Beverage
9.5
Food quality received high praise, with breakfast highlighted as delicious.
Overall Experience
9.5
Overall positive experiences, despite some issues, leading to strong recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:10

Property Description

Charming Terraced Garden and Panoramic Views

In a renovated pre-colonial house from 1630, El Balcon offers a charming terraced garden and picturesque views of Cusco from every room. Guests can unwind on rustic wood gallery balconies, enjoying the scenery while sipping on Coca tea.

Cozy Rooms with Regional Decor

The rooms at El Balcon are adorned with natural fabrics and regional décor details, some featuring private balconies and seating areas with beautifully crafted furniture. Each room comes with a private bathroom, and laundry services are available.

Convenient Amenities and Proximity to Saqsaywaman

Guests can start their day with a delicious Continental breakfast and take advantage of free Wi-Fi. Additionally, the hotel offers Machu Picchu excursions and massage sessions. Located just a 20-minute walk from the Saqsaywaman archeological site, El Balcon is the perfect retreat in Cusco.

Book your stay at El Balcon now and experience the charm and comfort of this historic property.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUZ

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for US$25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 690 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 9.5
Overall Experience: 9.5
K
Katja • solo_traveller • de
10
Pros:

Sehr schöne Lage und Ausstattung! Gemütlich, ruhige Lage, schöne Plätze zum Verweilen und sehr gutes Frühstück! Die Zimmer waren top ausgestattet und sehr sauber.

2026-01-19 • via Nuitee
F
Federico • extended_group • gb
9
Characterful and Beautiful Hotel in the historic centre of Cusco
Pros:

Amazing views of Cusco. Lovely location. Beautiful historic property and nice characterful rooms. Delicious breakfast and super attentive helpful staff!

2026-01-16 • via Nuitee
M
Mark • couple • us
10
I thoroughly enjoyed my stay.
Pros:

It has character. All the chain hotels look the same, very sterile and antiseptic. This hotel has a personality that I really enjoyed. The staff was friendly and accommodating, and a special thanks to the restaurant staff who, despite my terrible Spanish, were able to make sense of my special requests and provided me with excellent meals.

Cons:

A little more room at the curb outside would be nice, but this cannot be helped. Inside was lovely.

2026-01-15 • via Nuitee
K
Kenshiro • extended_group • jp
10
2026-01-04 • via Nuitee
L
Leah • family_with_children • ca
10
Stay here for a lovely Cusco hotel stay.adorable
Pros:

Location was close to all. Vibe is perfect for Cusco. So cozy. Small and authentic. Incan walls. Beds are cozy.
Breakfast was delicious. Staff was helpful.

Cons:

Rooms are small and double beds only, not queens.

2026-01-03 • via Nuitee
C
Cristiano • solo_traveller • it
9
2026-01-02 • via Nuitee
M
Mara • solo_traveller • us
7
Pros:

The room itself was gorgeous! And tastefully decorated. The one they put me in had a view of Cusco & the mountains. The property itself feels like a hidden gem. The bed was comfortable. They offered robes, filtered water in the room and coco tea in the dining room. Also a heater as it got cold at night.

Cons:

When I went to shower before bed THERE WAS NO HOT WATER. It was lukewarm at best. After a long day of travel and exploring the only thing I wanted was a hot shower and to tuck into bed. I called down to the front desk, but the lady from the daytime wasn't there, only a man who didn't speak any english. I was able to communicate the issue in my limited spanish and he came up to the room to take a look. It was hard to understand what he was telling me to do, but I guess he reset the heater and told me to wait 15mins then try again. I did that, at which point the water was hotter but not hot. I was able to shower quickly, but it wasn't pleasant. And I was tired from waiting. This is why I took points off. Hot water is a necessity. Especially when it's cold out. Also, something I ate at breakfast didn't agree with me. I used the filtered water to brush my teeth and hadn't eaten anything else that day when the problems started. I don't know if they use filtered or regular water in the coffee or juices they serve? I had both. Or maybe they don't wash their fruits/vegetables with filtered water and that's what did it. But just to watch out for.

2025-12-30 • via Nuitee
J
Jeroen • couple • nl
9
Great location, great breakfast and very helpful staff
Pros:

Great location with very helpful staff. Very good breakfast as well. Highly recommended!

Cons:

Book the cheaper rooms. They have darker curtains and you will hear less street noises. Suite was great but more noisy and you wake up earlier due to the white curtains.

2025-11-19 • via Nuitee
Y
Yvonne • couple • de
6
2025-11-17 • via Nuitee
L
Lucia • extended_group • it
8
2025-11-12 • via Nuitee
L
Lucia • extended_group • it
8
2025-11-12 • via Nuitee
M
Michi • extended_group • us
10
Pros:

Outstanding hotel. Clean and comfortable. Lovely gardens and views of the city. Close to the plaza. Hot showers. Sweet dining area, set up for easy hanging space to read, play games, write and do phone business.

Cons:

Nothing. This is a fantastic deal, wonderful hotel.

2025-11-09 • via Nuitee
T
Thomas • couple • ie
10
Excellent.
Pros:

Everything…the staff, the room, breakfast…everything was perfect. One very small suggestion…vary the fruit at breakfast, some mango and banana would be great.

Cons:

Nothing.

2025-11-06 • via Nuitee
C
Conor • solo_traveller • ie
5
Disappointing. There are better places to stay, for better value, closer to the centre.
Pros:

Nice courtyard and nice views if your room has a balcony.
Pancakes were freshly made.

Cons:

By 9am there was very little breakfast food remaining and NO coffee, staff did not offer to provide more.
Room 1 (family room) was facing the road and extremely noisy. Heavy traffic from 530am until 11pm at night.
Staff were not friendly and I asked two different staff members to investigate cocoa leaf reading (Maria and Francisca) and nobody responded to me.

2025-11-03 • via Nuitee
Y
Y3288SNpeterc • Family
10
Fantastic food and service
Pros:

Fantastic service from Juanita and excellent food from Juanita. Thanks to both of you - you made our stay so nice, and we would like to come back

2025-10-31 • via Tripadvisor
N
nicole • solo_traveller • ar
10
2025-10-30 • via Nuitee
S
Steven • extended_group • au
8
Quick pit stop in the heart of Cusco, travelling mostly for the Inca trail tour
Pros:

Good location near the city square.
They packed us a sandwich and fruit to go when we were checking out early for our Inca trail tour which was a nice touch (just tell them the night before).

Cons:

Situated on a cobble stone one-way; a couple of rooms are close to the road and you can hear the cars go down all night. It sounds like a gush of wind every time - ear plugs Is a must

2025-10-24 • via Nuitee
R
Rick • couple • nl
9
prettig verblijf, dichtbij het centrum
Pros:

restaurant was erg goed, alles huisgemaakt, zalige brownie, ook de lunchbox is een aanrader
fijne plek ook om even te zitten

2025-10-23 • via Nuitee
K
Kjersti • couple • no
10
Great place to stay in Cusco
Pros:

The house, the filtered water, the early breakfast, the service.

Cons:

Everything was fine.

2025-10-20 • via Nuitee
I
iimedeiros • solo_traveller • br
10
Rustic, cute and comfortable stay in Cusco
Pros:

Breakfast was amazing, the staff is super friendly and helpful. The hotel is cute, with rustic vibes, but clean and comfortable. There is a garden in the patio, in front of the rooms and the restaurant that is just perfect. The view from the porch to the garden is also amazing. You can see the top of the buildings from Plaza de Armas from there. Location is also convenient, two blocks away from the town.

2025-10-20 • via Nuitee