JW Marriott El Convento Cusco

Hotels
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JW Marriott Hotels & Resorts
9.6 (880 reviews)
Esquina de la Calle Ruinas 432 y San Agustin , Cusco , pe

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Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Excellent breakfast options
Cons:
Small rooms
Inconvenient check-out time

Categories

Cleanliness
9.3
Standard quality for this hotel tier.
Service
10
The service was exceptional, with helpful staff, especially in handling guest needs.
Location
10
The location is super convenient and ideal for exploration.
Room Quality
8.8
Some rooms were reported as small and not impressive for the hotel's standing.
Amenities
9.3
Standard quality for this hotel tier.
Value for Money
9.8
Overall good value, but some felt pricing didn't match the amenities.
Food and Beverage
9.8
Breakfast is excellent with many options available.
Overall Experience
9.8
Overall a very positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:29

Property Description

Impressive Interiors and Central Location
The JW Marriott El Convento Cusco features stunning antique exposed bricks and vaulted ceilings, creating a designer ambiance. Just 3 blocks from Cusco’s main square, the location is ideal for exploring the city's attractions.

Charming Colonial Courtyard and On-Site Amenities
Step into the hotel's Colonial courtyard with a sculpted stone arch and a decorative fountain at its center. Enjoy a massage at the on-site room or browse the souvenir gift shop. Free WiFi is available in common areas and rooms.

Elegant Rooms and Dining Options
Indulge in elegantly styled rooms with parquet floors, cable TV, and minibars. The hotel offers two dining options - QESPI restaurant for Peruvian gourmet dishes and bar QESPI for international cuisine. Plus, don't miss the benefits of the destination fee, including spa vouchers and daily buffet breakfasts.

Book your stay at JW Marriott El Convento Cusco for a luxurious and memorable experience.

Important information:

Destination fee is per night and is not included in the room rate.
Rates include the following:
- 2 daily Buffet Breakfast
- 2 Pisco Sours
- Daily Oxygen in room
- Daily High Speed Internet access(up to 3 devices)
- USD 25 Spa voucher
- Daily Coca tea
- Access to Press Reader
- Walk-In hotel tour (daily at 6:00pm)
- Pisco Sour Class at Qespi Bar (daily at 6:40pm)

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.6
Based on 880 reviews
Cleanliness: 9.3
Service: 10
Location: 10
Room Quality: 8.8
Amenities: 9.3
Value for Money: 9.8
Food and Beverage: 9.8
Overall Experience: 9.8
S
Shauyu • couple • tw
9
2026-04-18 • via Nuitee
R
Raul • couple • pe
4
Pros:

Arquitectura de recepción.

Cons:

Habitaciones muy cerradas.

2026-04-18 • via Nuitee
A
Anna • couple • gb
10
Loved it!
Pros:

Best in town. Very stylish, great breakfast and very beautiful building. Great service!

Cons:

All good!

2026-04-11 • via Nuitee
S
Storyteller314933 • Family • San Francisco, California
10
Must stay hotel in Cusco heart and center
Pros:

Beautiful hotel, great staff (Thank you Fernando/Management and George/reception) and excellent food. Great tour provided by staff in the evening of the hotel history built on a convent and inca + pre-Inca ruins well maintained & preserved in the basement - a UNESCO site! Oxygenated rooms, nice touch tea in the courtyard, daily activities that include interaction with local Peruvian women, weaving and cute resident alpaca "Panchita"!!

2026-04-10 • via Tripadvisor
A
andrea • extended_group • ar
9
2026-04-08 • via Nuitee
M
MEGUMI • solo_traveller • pe
9
Experiencia marriot cuzco semana santa
Pros:

La ubicación muy cerca a la plaza y la atención por parte del personal.

Cons:

Encontramos una araña gigante en la habitación, pero lo solucionaron rápido.

Me tiene muy molesta que me robaron mi powerbank en la habitación, lo robaron de la mochila que tenia en el closet y nadie se hizo responsable.

2026-04-08 • via Nuitee
M
Márcio • couple • br
9
Ótima estadia
Pros:

Fantástico e com história para contar.

Cons:

Restaurante muito escuro.

2026-04-06 • via Nuitee
J
Jcsvet • Family • Luxembourg City
10
Perfect base in the center of Cusco
Pros:

Very decent hotel in the center of Cusco. Historical building that used to be a catholic convent but you can also the remnants of an old Inka wall in the lobby.

Pros:
- Location
- historical building with a beautiful courtyard
- amenities ( pool, spa, gym)
- good breakfast buffet

Cons:
- unstable WiFi
- rooms will soon need a refresh especially the bathrooms

2026-04-05 • via Tripadvisor
A
Arnas • couple • lt
1
2026-04-04 • via Nuitee
M
Marlene Silva • solo_traveller • br
8
2026-03-31 • via Nuitee
R
RAMIRO • couple • pe
10
Exclente!
Pros:

La comodidad y traquilidad, ademas de la excelente atencion del personal

2026-03-29 • via Nuitee
V
Verónica • couple • cl
10
2026-03-29 • via Nuitee
M
Maria Cecilia • extended_group • cl
10
Fantástico
Pros:

La ubicación, las piezas, su desayuno. El edificio es realmente hermoso! La piscina y el spa 10/10

Cons:

Nada

2026-03-25 • via Nuitee
J
Jhoselyn • family_with_children • pe
10
Pros:

better than I had expected.

2026-03-15 • via Nuitee
W
Wei • couple • cn
8
Pros:

地理位置绝佳，走到武器广场只需要几分钟。酒店服务人员非常热情，如果有高反，可以随时让工作人员到房间来给吸氧（免费）。我们住了一个晚上后把大件行李寄存在酒店前台去了马丘比丘，回来后继续住二晚，我们的行李已经在房间里等我们了，非常宾至如归的感觉。另外务必尝试下酒店赠送的皮斯卡酒，酒店餐厅的晚餐也非常值得品尝，非常好吃并且食材新鲜的秘鲁菜！

Cons:

我们住的二楼房间窗外有遮挡，房间内光线太暗了，不太舒服。

2026-03-13 • via Nuitee
E
Erich • couple • de
3
Cons:

wir buchten das Zimmer mit Terrasse zum Innenhof, leider wurden genau über unserem Zimmer Dachdecker Arbeiten alle 4 Tage auch in der Mittagszeit durchgeführt.

2026-03-10 • via Nuitee
G
gao • couple • cn
10
One of a lifetime
Pros:

Thé service is absolutely stunning. All the staffs that we encountered were thoughtful, friendly and helpful!!
The location itself is incredible. Room facilities and breakfast, even the panchitas were flawlessly cute!!!!

Cons:

None!

2026-03-05 • via Nuitee
C
Claudia • extended_group • pe
9
2026-03-03 • via Nuitee
N
Norbert • couple • at
9
Pros:

Freundlichkeit des Personals Zimmerservice, Lobby, Restaurant

Cons:

Lichtverhältnisse im Zimmer, vis a vis

2026-03-01 • via Nuitee
A
alastair1964_13 • Couples • Lausanne, Canton of Vaud
6
Not up to the JW brand.
Pros:

Hotel had a great location, but was not comparable to other hotels carrying the JW brand. No gym, no executive lounge, pool was closed, bar area was not comfortable. For the price you are paying, the room was extremely small. As a Marriott titanium member, I was unimpressed with the service for my 5 nights at this hotel.

2026-02-28 • via Tripadvisor