Palacio Nazarenas, A Belmond Hotel, Cusco

The Rom was cleaned late afternoon
They chargev10% service but they do not tell u so u tip on top of it
They stop the AC at 4 am

Palacio Nazarenas, A Belmond Hotel - Cusco’s Ultimate VIP Luxury, History, Business and Adventure Experience

Located in the heart of Cusco, Palacio Nazarenas, A Belmond Hotel, Cusco, Peru, is a rare and exceptional luxury destination where history, beauty, culture and tranquility come together to create an unforgettable experience. This stunning hotel welcomes VIP guests, business travelers, families and adventure seekers from around the world who desire exceptional service and unique memories.

Housed within a beautifully restored historic palace, the hotel reflects Peru’s rich heritage while offering world-class luxury. Guests are surrounded by stunning architecture, peaceful courtyards, and state-of-the-art interiors that create a dreamlike atmosphere. Each room and suite is designed for relaxation, with soft luxury bedding, elegant furnishings, and modern amenities that provide the ultimate VIP bedroom dream.

The hotel is an ideal venue for VIP business meetings, executive gatherings, private conferences and special events. Exclusive lounge areas, full hall meeting facilities, VIP tables and personalized event planning services ensure successful business solutions and memorable occasions. Guests can enjoy luxurious perfumes, fresh flowers, elegant décor, premium sound systems, romantic evening events and elegant dance parties.

Palacio Nazarenas offers an extraordinary culinary journey featuring world-renowned local and regional Peruvian cuisine. Guests can experience authentic tribal-inspired cuisine, fresh fish specialties, traditional mountain recipes and unique cultural flavors prepared by expert chefs. Dining becomes an unforgettable cultural adventure that celebrates Peru’s rich heritage.

Families are warmly welcomed with excellent amenities including a family activity club, children’s gaming and entertainment areas, swimming pools and relaxing entertainment areas. A beauty parlor and professional hair salon are available for guests seeking personal care and wellness services. A luxury mobile phone and laptop shopping center provides convenience for the modern traveler.

For comfort and security, VIP Wi-Fi and strong VPN connectivity are available throughout the property. Guests also benefit from 24-hour emergency doctor services, ensuring peace of mind during their stay. As a gesture of appreciation, the hotel owner may present small welcome gifts to guests, creating a warm and personal touch.

Adventure lovers can explore the incredible natural beauty and cultural treasures surrounding Cusco. Special guided tours take hotel guests to famous museums, ancient buildings, historical landmarks, beautiful gardens, and fascinating cultural sites. Visitors can discover the region’s fascinating history while enjoying breathtaking mountain views and blue skies.

Guests can also participate in boat tours, nature adventures, bike rides, and cultural experiences with local indigenous communities. These encounters provide opportunities to learn about traditional lifestyles, customs, crafts, and food. Guests are encouraged to approach each culture with respect and appreciation, while discovering the wisdom and hospitality of the local people.

Special entertainment programs include talented musicians, poets, cultural performers, and magical stage shows that bring joy and excitement to guests of all ages. The atmosphere is vibrant, welcoming, and full of unforgettable surprises.

Whether traveling for business, romance, family vacation, cultural exploration, or luxury, Palacio Nazarenas, A Belmond Hotel delivers an extraordinary experience. From elegant accommodations and world-class dining to special events and remarkable adventures, every detail has been carefully designed to exceed expectations.

Customer service, luxury service, historic beauty, and unforgettable memories make Palacio Nazarenas one of Peru’s most exceptional destinations. Here, guests are invited to celebrate life, discover history, enjoy culture, and create dream experiences that will last forever.

Beautiful flowers bloom in the morning light,
their colors shimmering with love.

Across America, hearts sing softly,
as roses and dreams spring together.

A garden of love beneath a blue sky
where sweet memories never say goodbye.
Each flower carries a true message
of joy, hope, and full of you.

Soft petals dance in the warm breeze,
bringing joy and peaceful ease.
Love always blooms like flowers in May
illuminating every heart along the way.

A equipe merece um destaque especial. Parecem adivinhar nossos pensamentos, com destaque para o Sr. Rene, concierge, que nos fez sentir em casa, sempre gentil, ofereciam mimos o tempo inteiro, sem passar do limite nem serem invasivos. Certamente a melhor experiência hoteleira que ja tivemos

a truly special service in an amazing hotel. the location is great. the team at the hotel is exceptional and they gave us a memorable stay.

Initially I was sceptical when the hotel was described as the place to be in Cusco but in a very short time I came to agree.
The building is absolutely stunning, a former convent with so much character and atmosphere. The staff were superb, particularly Gustavo, who bent over backwards to help with all queries and proactively offered advice and suggestions. A fountain of knowledge and fully dedicated to customer satisfaction.
The restaurant is amazing. We had a taster menu with wine pairing and had great chats with the very competent sommelier Elvis.
We would have liked to stay longer Highly recommended

We had an exceptional stay from start to finish. The attention to detail and level of service were truly top-notch. We especially loved the pisco sour demonstration and the walking tour, which made our experience feel unique and personal. The property is in an excellent location.

A special thank you to our butler, Saúl, who was absolutely outstanding. He was attentive, knowledgeable, and always one step ahead of our needs. Yoshira made every breakfast a pleasure with her warm and attentive service.

The spa was another highlight of our stay. The massages were excellent, and the spa manager was incredibly kind and welcoming, making the experience even more memorable.

The pool area is also gorgeous and it was heated as well! All the amenities were provided such as sunscreen.

Transportation arranged through the hotel was flawless throughout our visit, and every detail was handled seamlessly. All the drivers were so kind. It's rare to find a property where nothing is overlooked, but this hotel delivered at every turn. We would gladly return and highly recommend it to anyone visiting the area.

From the check in to check out, the entire stay was second to none. The staff was thoroughful and attentive. The meals were delicious. This former convent turned hotel exceeded my expectations.

I had the pleasure of having a massage at the spa from a Miss Jess, which turned out to be one of the best massages I have had in a long time. It was so good I came back twice!

Where do I even begin? If TripAdvisor allowed 10 stars, Palacio Nazarenas would earn every single one. This is hands down the best hotel service I have ever experienced.

From the moment we walked through the doors, we were greeted by name with genuine warmth and offered tea to help us acclimate to Cusco’s altitude.

The staff here operates on another level. They anticipate your needs before you even realize you have them, always gracious, always smiling, always one step ahead. I’m gluten-free and the options were delicious.

A few moments that truly stood out: when I needed something from a pharmacy, they offered to pick it up for me without hesitation. And when I accidentally left a personal item at a sister property in another city, the team arranged to have it transported to me.

My stay at Palacio Nazarenas is an experience I’ll remember. I cannot recommend it highly enough.

Beyond expectations, we did not know what to expect from our trip to Peru. We were beyond surprised and impressed by the country, the people, the architecture and the culture. The hotel was in an amazing location, staff were friendly, helpful and really cared about you and your experience. The room, the restaurants were great. Highly recommend.

Part 2 of our holiday started in Cusco - in a hotel that used to be the Palace of the last Emperor of the Incas! This is Belmond Palacio Nazarenas - where oxygen is pumped into each room. We are truly gobsmacked - everything here is excuisite - and how could it not be - it’s belmond after all.

This hotel is focused on incredible personal service - we even have a butler. And The Hotel features the city’s first (and largest) outdoor heated swimming pool, located in a restored, historic cloistered terrace

Truly remarkable. The attention to detail and each and every staff member - probabbly tge most attentative team i have ever encountered at a hotel.

I can HIGHLY recommend them.

The food and beverage service was superb (that breakfast!!). The hotel interior is incredibly authentic and beautiful.

swapping from the monasterio next door which is fabulous to the PN we knew it was the right choice .. our room was superb, the service impeccable and the attention to detail second to none

absolutely incredible stay. From the impeccable service, amazing room/grounds, fantastic food, and overall stay we were so impressed. This hotel embodies the Belmond culture and service, we will be back!

Lovely hotel with excellent service. They offer a complimentary pisco sour class in your room which was convenient- we had Saul helping us there and Edgar as our butler, both professional and friendly. Great location with proximity to restaurants and the main plaza.

The property was beautiful with lots of courtyards and a warm pool. Our room—a suite overlooking the pool—was spacious, with a large bathroom and walk-in closet.

We had a great experience doing the tea tasting with Saul.

We also enjoyed making the herbal remedies in the spa—a free activity in a beautiful location that was very calming.

The staff at the hotel, especially our butler Freddie, were all excellent and eager to help and make our stay easier. Freddie even walked us to dinner one night, and the hotel handed us umbrellas any time it was raining.

The food by the pool was great too. And everywhere we ate—including Mauka, the fanciest restaurant—they were extremely accommodating, even willing to serve things from other menus around the property or dishes not listed on any menu. However, it is worth noting that the breakfast, unlike at Monestario, is not a buffet. But when we asked to switch our included breakfast to Monestario, they were extremely accommodating.

Overall, we had a very pleasant experienced that was enhanced by the wonderful staff.

We had stayed at Monastario 15 yrs ago and tried this Belmond in Cusco and can not praise the staff and management enough. Wonderful and authentic experience and the food rooms be service were excellent. As for Belmond group as a whole/LVMH, their lack of response was very concerning. We tried to book our whole 2 wk Peru trip with Belmond for 8 people and never even heard back from the Lima office. We will question staying in other Belmonds going forward after another issue with the booking process but will always come back to this special place in Cusco.

Our stay at the Palacio Nazarenas in Cusco was nothing short of exceptional, and it turned into a truly unforgettable birthday trip thanks to your incredible team.

Every detail felt thoughtfully handled, and the level of personalized service consistently exceeded expectations. Edgar, the lead butler, did a phenomenal job coordinating our trip to Machu Picchu on the Belmond train—everything was seamless, stress-free, and perfectly executed. Fredy and Gustavo, our butlers, were equally outstanding—attentive, warm, and always one step ahead in anticipating our needs. They made us feel completely at home while also delivering a luxury experience at the highest level.

Yoshira in the restaurant provided impeccable service throughout—gracious, attentive, and a pleasure to interact with. Each meal felt elevated because of her care and professionalism. Erick and Noe from room service were equally impressive: prompt, friendly, and consistently ensuring everything was perfect.

A special highlight was the spa experience with Miluska. Her massage was truly exceptional—relaxing, restorative, and delivered with great skill. It was a standout moment of the trip.

Overall, the team created a seamless, warm, and memorable experience that made my birthday celebration incredibly special. The hospitality here is world-class, and it’s clear the staff takes great pride in what they do. I would absolutely return and highly recommend this property to anyone visiting Cusco.

Last-minute trip to Machu Picchu. Without the concierge/Butler. (Fredy) We would not have been able to get into section 2 at Machu Picchu. Everything was sold out, this Butler made the impossible happen for us in four days!!!! Catered to our needs, fresh fruit in our room, paid attention and provided tea and natural oils that eased my headaches (because of the altitude, you will most likely have a headache every day as I did) Secured taxis, buses, train tickets, absolutely everything we needed to travel safely from one spot to another. Make sure to check out the opera dinner next-door to this hotel, you will be amazed at the experience ( Fredy Booked this for us as well). Super close walking to the main square with churches to visit, restaurants, shopping- very safe area. This is the best location in Cusco- also, where the excursion to visit rainbow Mountain leaves out of. We did not try the pool, but it is heated to 85°. There is a small historic church in the hotel, amazing to visit along with the library, which has other historical artifacts to see…. The service at this hotel outstanding and amazing location!- definitely worth the price!!

Our stay at Palacio Nazarenas was nothing short of magical. They offered incredible service at every turn! A special shout out to Saul for being so thoughtful, but the entire team here is exceptionally attentive and always one step ahead. They gave us fantastic local recommendations that really made our trip. The food at the attached restaurant, Mauna, was incredible (highly recommend the paiche)! They were so kind to our 6-year-old, treating her like royalty throughout our stay. We felt completely taken care of and can’t wait to return!

Service amazing. Food is fantastic Saul our butler was thoughtful and extremely thorough. And his private pisco sour lesson in your room was perfection.