Palacio Nazarenas, A Belmond Hotel, Cusco

Part 2 of our holiday started in Cusco - in a hotel that used to be the Palace of the last Emperor of the Incas! This is Belmond Palacio Nazarenas - where oxygen is pumped into each room. We are truly gobsmacked - everything here is excuisite - and how could it not be - it’s belmond after all.

This hotel is focused on incredible personal service - we even have a butler. And The Hotel features the city’s first (and largest) outdoor heated swimming pool, located in a restored, historic cloistered terrace

Truly remarkable. The attention to detail and each and every staff member - probabbly tge most attentative team i have ever encountered at a hotel.

I can HIGHLY recommend them.

The food and beverage service was superb (that breakfast!!). The hotel interior is incredibly authentic and beautiful.

swapping from the monasterio next door which is fabulous to the PN we knew it was the right choice .. our room was superb, the service impeccable and the attention to detail second to none

absolutely incredible stay. From the impeccable service, amazing room/grounds, fantastic food, and overall stay we were so impressed. This hotel embodies the Belmond culture and service, we will be back!

Lovely hotel with excellent service. They offer a complimentary pisco sour class in your room which was convenient- we had Saul helping us there and Edgar as our butler, both professional and friendly. Great location with proximity to restaurants and the main plaza.

The property was beautiful with lots of courtyards and a warm pool. Our room—a suite overlooking the pool—was spacious, with a large bathroom and walk-in closet.

We had a great experience doing the tea tasting with Saul.

We also enjoyed making the herbal remedies in the spa—a free activity in a beautiful location that was very calming.

The staff at the hotel, especially our butler Freddie, were all excellent and eager to help and make our stay easier. Freddie even walked us to dinner one night, and the hotel handed us umbrellas any time it was raining.

The food by the pool was great too. And everywhere we ate—including Mauka, the fanciest restaurant—they were extremely accommodating, even willing to serve things from other menus around the property or dishes not listed on any menu. However, it is worth noting that the breakfast, unlike at Monestario, is not a buffet. But when we asked to switch our included breakfast to Monestario, they were extremely accommodating.

Overall, we had a very pleasant experienced that was enhanced by the wonderful staff.

We had stayed at Monastario 15 yrs ago and tried this Belmond in Cusco and can not praise the staff and management enough. Wonderful and authentic experience and the food rooms be service were excellent. As for Belmond group as a whole/LVMH, their lack of response was very concerning. We tried to book our whole 2 wk Peru trip with Belmond for 8 people and never even heard back from the Lima office. We will question staying in other Belmonds going forward after another issue with the booking process but will always come back to this special place in Cusco.

Our stay at the Palacio Nazarenas in Cusco was nothing short of exceptional, and it turned into a truly unforgettable birthday trip thanks to your incredible team.

Every detail felt thoughtfully handled, and the level of personalized service consistently exceeded expectations. Edgar, the lead butler, did a phenomenal job coordinating our trip to Machu Picchu on the Belmond train—everything was seamless, stress-free, and perfectly executed. Fredy and Gustavo, our butlers, were equally outstanding—attentive, warm, and always one step ahead in anticipating our needs. They made us feel completely at home while also delivering a luxury experience at the highest level.

Yoshira in the restaurant provided impeccable service throughout—gracious, attentive, and a pleasure to interact with. Each meal felt elevated because of her care and professionalism. Erick and Noe from room service were equally impressive: prompt, friendly, and consistently ensuring everything was perfect.

A special highlight was the spa experience with Miluska. Her massage was truly exceptional—relaxing, restorative, and delivered with great skill. It was a standout moment of the trip.

Overall, the team created a seamless, warm, and memorable experience that made my birthday celebration incredibly special. The hospitality here is world-class, and it’s clear the staff takes great pride in what they do. I would absolutely return and highly recommend this property to anyone visiting Cusco.

Last-minute trip to Machu Picchu. Without the concierge/Butler. (Fredy) We would not have been able to get into section 2 at Machu Picchu. Everything was sold out, this Butler made the impossible happen for us in four days!!!! Catered to our needs, fresh fruit in our room, paid attention and provided tea and natural oils that eased my headaches (because of the altitude, you will most likely have a headache every day as I did) Secured taxis, buses, train tickets, absolutely everything we needed to travel safely from one spot to another. Make sure to check out the opera dinner next-door to this hotel, you will be amazed at the experience ( Fredy Booked this for us as well). Super close walking to the main square with churches to visit, restaurants, shopping- very safe area. This is the best location in Cusco- also, where the excursion to visit rainbow Mountain leaves out of. We did not try the pool, but it is heated to 85°. There is a small historic church in the hotel, amazing to visit along with the library, which has other historical artifacts to see…. The service at this hotel outstanding and amazing location!- definitely worth the price!!

Our stay at Palacio Nazarenas was nothing short of magical. They offered incredible service at every turn! A special shout out to Saul for being so thoughtful, but the entire team here is exceptionally attentive and always one step ahead. They gave us fantastic local recommendations that really made our trip. The food at the attached restaurant, Mauna, was incredible (highly recommend the paiche)! They were so kind to our 6-year-old, treating her like royalty throughout our stay. We felt completely taken care of and can’t wait to return!

Service amazing. Food is fantastic Saul our butler was thoughtful and extremely thorough. And his private pisco sour lesson in your room was perfection.

We had a wonderful stay at Palacio Nazarenas for 2 nights with Belmond and they arranged daily tours and airport transfer, all top notch.

Gorgeous historic property in the most wonderful and quiet location: attention to detail, large suites, oxygen pumped into the rooms, fantastic restaurant and most attentive staff: we loved all the internal courtyards, the plants, the water features and fountains, the pool and everything else. Sad to have to leave.

Without a doubt, this hotel is your sanctuary. An oasis. (Literally with the only heated outdoor pool in the City).
From the moment you are greeted with a lovely bouquet of flowers until you leave feeling like you’ve made new friends, you are taken care of in every respect.
I was grateful for having a Butler on call via WhatsApp 24/7 to get me oxygen when I needed it and to help me plan my days and restaurant activities.
My Primary Contact there was Saul. He was an eager, knowledgeable, friendly, and so very helpful and trusted advisor.
I found every employee, day and night, to be dedicated to offering genuine service of the highest level. A special thank you to Fredy.
The Suites are spectacular. From the Bluetooth Bose speaker to the cute hot water bottle placed in my bed each night, you will be delighted. Guaranteed.

Five star experience in every way. Beautiful hotel, amazing food, awesome spa, but the quality of hospitality is what made it an incredible experience. Shoutout to Saul who took amazing care of us. Cannot recommend enough.

An extraordinary hotel in the heart of Cusco.
Outstanding food & beverage, a spa that goes beyond expectations, and spacious, beautifully designed suites.
But what truly made the difference was the service.

We were assisted by a butler, Saul Quispe — always attentive, incredibly professional, and able to anticipate every need. Truly exceptional service.

Прекрасные завтраки. Очень красивый отель и территория. Очень внимательный и эмпатичный персонал.

Last time in Cusco, I stayed in its sister hotel Monasterio, be a Belmond fan of course this time we stayed in Palacio Nazarenas.

First of all, I would like to thank Gustavo, our butler, who took good care of us during the stay, we are so grateful!

Our city view room is very classic, cozy with so spacious bathroom, the bed is quite comfortable that guarantees good sleep :-) the balcony is very big that allows 2 sets of chairs & table yet still many place. In the morning from balcony looking at blue sky with white cloud, with the reflection of pool, superb.

Breakfast is full of selections on buffet and nice a-la-carte menu, and pls don’t miss their restaurant Mauka, they serve delicious food with tradition and creation perfectly balanced.

My 2nd time in Cusco is perfect as well, I will be back.

This hotel is the best in Peru the best location and best service hands down.. the restaurant and service throughout the hotel is amazing the best. I love the pool makes it why to me it is an out of dream experience having the amazing location hotel and staff plus activities like the amazing library and old royal pool table I think it is.

We have had the most incredible stay in this hotel it is pure magic. The attention of detail is beyond, and the staff care so much. We had a massage at the spa and the experience was incredible. I have to mention a special special person named Saul who had entirely changed our trip - I have never met someone more caring and helpful and the hotel are SO lucky to have him - he couldn’t do enough for us. He gave us the best recommendations and he was honestly a superstar. Thank you for everything!!!! We will be back and recommending this to everyone. Worth every single penny

Superior en todo sentido.