Velvet residence

Hotels
8 (728 reviews)
Manco Cápac , Cusco , pe

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Room service
Family rooms
Pets allowed
Hiking
Lift / Elevator
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Review Highlights

Pros:
Comfort and attention from reception staff
Good breakfast
Cons:
Cleanliness issues
Service quality inconsistency

Categories

Cleanliness
7.64
Several mentions of cleanliness issues such as unwashed towels and bad odors.
Service
8.61
Mixed feedback with some positive comments about staff assistance, but also some negative experiences.
Location
7.65
Mentioned location being distant from the historical center, considered a drawback.
Room Quality
8.1
Positive remarks about the spacious penthouse but noted some discomforts.
Amenities
8.63
Generally good amenities with positive comments on available Netflix and tea.
Value for Money
8.09
Value was generally seen as acceptable given the price, despite some complaints.
Food and Beverage
7.14
Breakfast received mixed reviews; some found it lacking variety.
Overall Experience
8.11
Overall good experience with some notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:54

Property Description

Central Location & Accessibility
Varvel residence is strategically located in Cusco, just 700 meters from Wanchaq Train station, offering ease of access to transportation hubs and popular attractions like Santo Domingo Church and Central bus station.

Comfort & Convenience
Guests can enjoy the convenience of a tour desk, non-smoking rooms, and a 24-hour front desk at this 3-star hotel. The property also boasts a terrace and free WiFi throughout, ensuring a comfortable and connected stay for all visitors.

Scenic Views & Relaxation
Certain units at Varvel residence feature balconies with stunning city views, providing the perfect spot to unwind and take in the beauty of Cusco. Complete with a bar and room service, this hotel offers the ideal blend of relaxation and convenience during your stay in the city.

Book your stay at Varvel residence for a memorable and hassle-free experience in Cusco!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8
Based on 728 reviews
Cleanliness: 7.64
Service: 8.61
Location: 7.65
Room Quality: 8.1
Amenities: 8.63
Value for Money: 8.09
Food and Beverage: 7.14
Overall Experience: 8.11
S
scaglioni • solo_traveller • br
10
2026-07-18 • via Nuitee
S
scaglioni • solo_traveller • br
10
2026-07-18 • via Nuitee
P
Paula • solo_traveller • cl
8
2026-07-17 • via Nuitee
W
Wesley • family_with_children • us
7
Good value but pictures not representative of facilities.
Pros:

Modern and good value. Good breakfast.

Cons:

The pictures are not representative of the facilities. Roof terrace was not accessible and there was no kitchen to be found. Check out and breakfast both one hour too early.

2026-07-16 • via Nuitee
C
Carla • couple • de
6
2026-07-16 • via Nuitee
P
Pavouček • solo_traveller • cz
9
2026-07-15 • via Nuitee
Z
Zafra • solo_traveller • pe
1
Pros:

NADA. JAMAS ME HABIA PASADO ESTO EN NINGUN HOSPEDAJE DONDE HE ESTADO. ME TOCÓ UN PSICÓPATSA, ENFERMO MENTAL!, DEBAJO DE MI HSBITSCION. LA RECEPCIONISTA SABE TODO. PEMSÉ QUE ERA UN TURISTA O UNA PERSONA QUE ESTABA RESFRIADA PORQUR TOSÍA CADA SEGUNDO, CSDS SEGUNDO.... . YA NO QUIERO ACIORDARME. LA CHICA DE RECEPCION LO SABE. CUANDO LE CONTÉ.... "EN VEZ DE PONERSE EN MI LUGAR!, EMPEZÓ A VERME DE OTRA MANERA". "QUE LOS DUEÑOS SEPAN :. ESE ENFERMO PSICOPATA ESTÁ ENTRE SU PERSONAL..".. NO ERA UN HUESPED. LA RECEPCIONISTA LO SABE.

Cons:

NADA. NO LO RECOMIENDO.... SOBRE TODO A LAS DAMAS.

2026-07-13 • via Nuitee
N
Nakul • solo_traveller • us
4
Pros:

Location

2026-07-09 • via Nuitee
C
Charlotte • couple • fr
7
Pros:

Bien placé pour tout faire à pieds. Petit-déjeuner correct sans plus (très petites portions par rapport à d’autres hôtels).

Cons:

Le gérant de l’hôtel et l’agent sur Whatsapp pour les visites étaient super, en revanche nous avons été déçus par le reste du personnel qui n’était pas agréable avec nous et semblait énervé dès que nous avions des demandes (nous ne parlons pas espagnol mais utilisions tout le temps des applis de traduction pour fluidifier). Ils n’étaient pas souriants et ont refusé de nous aider sur certaines demandes simples .

2026-07-06 • via Nuitee
R
Ruiz • solo_traveller • pe
10
Pros:

La tranquilidad del lugar

Cons:

Todo muy bien

2026-07-06 • via Nuitee
C
Charlotte • couple • fr
8
2026-07-04 • via Nuitee
D
Daisy • couple • gb
7
Good for a few nights
Pros:

Room and bathroom were nice and clean. 20 minute walk to the centre up hill but it is manageable and good practise if you’re staying before a hike

Cons:

Breakfast was average and ended early. The shower was cold most of the time and it was loud during the night and early morning

2026-07-02 • via Nuitee
G
gonzalez • couple • co
10
2026-06-30 • via Nuitee
Y
Yu-Long • extended_group • tw
8
2026-06-28 • via Nuitee
D
Davila Espinoza • solo_traveller • cr
9
2026-06-27 • via Nuitee
P
Payad • solo_traveller • us
10
Pros:

Velvet Residence Cusco was an outstanding stay — comfortable, clean, and perfect for travelers who value reliability. The rooms are modern and spotless, with cozy beds and excellent hot showers that feel amazing after long days exploring Cusco and the Sacred Valley. Water pressure and temperature were consistently great, which isn’t always guaranteed in the region.

The internet is impressively fast and stable, making it easy to work, upload content, plan excursions, or stay connected. For digital travelers, this alone makes Velvet Residence a top choice.

The staff are incredibly kind and attentive. They help with taxis, recommendations, and anything you need, always with a warm attitude that makes the stay feel personal.

The location is safe, quiet, and convenient — close to restaurants, markets, and transportation, with easy access to the Historic Center and the airport.

Overall, Velvet Residence offers comfort, cleanliness, fast WiFi, great showers, and exceptional value. I’d happily stay here again and recommend it to anyone visiting Cusco.

Cons:

No heater in the room.

2026-06-27 • via Nuitee
M
Michael • solo_traveller • nz
7
Cusco Exploration
Pros:

The room was modern and clean.
Their is super fast WiFi throughout the property and the showers are excellent - good pressure and hot water.
The property manager was welcoming and spoke excellent English.

Cons:

It appears the property is yet to fully develop their staff processes.
A host during the breakfast service would help guests find seats, understand how to order eggs and provide a cheery greating on arrival.
While housekeeping services can be requested each day, the property might consider emptying bins and replacing toilet rolls as a minimum daily service.
Internal noise carries through the building into rooms. Some form of sound dampening could be considered by the property...plants, curtains, sound dampening wall linings.
It's a 25 min walk to Plaza de Armes, through a not particularly interesting part of town.
The property is located just outside the pickup zone for some tour operators.

2026-06-27 • via Nuitee
S
Stiliyan • solo_traveller • de
9
2026-06-25 • via Nuitee
M
Mlcousek • solo_traveller • cz
9
Pros:

Fresh orange juice for breakfast:)

2026-06-25 • via Nuitee
S
Stiliyan • solo_traveller • de
9
2026-06-25 • via Nuitee