Hotel Museo Cusco

Hotels
Independent
5.6 (18 reviews)
420 Av. Manco Capac, Cusco, Cuzco, 08002 , Cusco , PE

Facilities

Meeting rooms
Proposal/romance packages available
Free WiFi
24-hour front desk
Luggage storage
Elevator
Bicycle rentals nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
Meeting rooms
See all facilities

Review Highlights

Cons:
Poor administrative system
Reservation issues
Inadequate hot water
Noise disturbance

Categories

Cleanliness
3.9
The review mentions issues with amenities and conditions that suggest low cleanliness.
Service
5.9
The review indicates poor administrative management but suggests that the service provided was typical for such establishments.
Location
6.9
Not explicitly mentioned, assumed standard quality for this hotel tier.
Room Quality
3.9
The room provided did not meet expectations, with issues reported regarding facilities.
Amenities
4.9
No specific mentions, assigned a neutral rating.
Value for Money
5.9
The experience suggests a lower value for money due to room and service issues.
Food and Beverage
7.9
Not specifically mentioned, assumed standard quality for this hotel tier.
Overall Experience
5.5
Overall experience reflects the combination of positive and negative aspects highlighted in the review.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:27

Property Description

Convenient Amenities: Enjoy complimentary wireless internet access, bicycle tour information, and bike storage during your stay.

Business Center and More: Benefit from featured amenities including a business center, a 24-hour front desk, and luggage storage.

Central Location: Located in Cusco, Hotel Museo Cusco is just a short drive away from Plaza de Armas and San Pedro Market.

Book now to experience the perfect blend of comfort and convenience at Hotel Museo Cusco.

Important information:

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
  • Children may not be eligible for complimentary breakfast.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

5.6
Based on 18 reviews
Cleanliness: 3.9
Service: 5.9
Location: 6.9
Room Quality: 3.9
Amenities: 4.9
Value for Money: 5.9
Food and Beverage: 7.9
Overall Experience: 5.5
M
Morten
4
Pros:

Der var restauranter tæt på.
Hotellet var generelt meget slidt, beskidt og grimt. Det var meget billigt, men eks. Var der ikke håndklæder gjort klar på værelset. Der var andres hår på armatur og gulv.
Det mest dårlige var nok at billedet som hotels.com bruger slet ikke matcher det man ser, når man bor på hotellet. Morgenmadsbuffeten som I har billede af ser faktisk anderledes ud (jeg har vedhæftet billede)

2025-10-03 via Nuitee
N
Naomi partner
6
Pros:

Tienen un mal sistema administrativo. No nos tenían anotados con la reserva, nos dieron una habitación en teoría mejor que la que pagamos pero no servía el agua caliente, la tina tampoco, no hacían respetar horarios de silencio

2025-08-06 via Nuitee
C
Claudia partner
10
Pros:

El hotel tiene un excelente relación precio calidad. Las instalaciones son lindas, cómodas, limpias, el desayuno es sencillo y cumple. El único punto en contra fue que nos tocó una habitación que da a la calle que es muy ruidosa. Es muy cerca de la estación Wanchaca, pero más lejos del centro Histórico.

2025-07-07 via Nuitee
R
ROGERIO
6
Hotel fantasma
Pros:

Parecia um hotel fantasma, vários quartos, mas não tinha ninguém no hotel, os funcionários tbm não apareciam. Tem uma obra na frente que tbm tá prejudicando o hotel. O bom que pra fazer o check out, eu deixei a chave na recepção e fui embora, já que ninguém aparece

2024-11-13 via Nuitee
G
gilberto
8
Pros:

El personal no es muy amable y hubo un problema con el pago ya que al parecer no les aparecia pero el cobro si se realizo, al final se resolvio

2024-10-04 via Nuitee
Y
Yordan André
2
Hotel horrible… no vayan, no gasten su dinero
Pros:

No tenían estacionamiento, no tenían desayuno, todo pago era en soles y según su tipo de cambio, ellos te imponían la tarifa de cambio… una abstracción, horrible, un hotel totalmente desagradable.
Nunca cambiaron las toallas, nunca hicieron limpieza de habitación y solo decían “no tenemos personal” una lástima… jamás volveré a usar Hoteles.com porque no garantiza absolutamente nada.

2024-06-27 via Nuitee
C
Carlos
8
Pros:

Tá legal a banheira legal , vale a pena.

2024-05-24 via Nuitee
V
Verified traveler
2
Looks nothing like the pictures.
Pros:

This place looks nothing like the way it does in the pictures. I got the suite, walked in, used the bathroom (15 hour bus ride) and then walked right out and asked for a refund.

The reason why is because it looked dirty, had holes in the wall and there was 0 privacy. The sheets weren’t clean either, there was hair all over the sheets and foot prints on the floor.

There was even an opening in the closet from the hallway, where people could easily grab your luggage. You could hear people in the lobby too. I didn’t feel safe here.

So after being in that place for less than an hour, I left. I found Apart hotel Inkasabios (best hotel in Cusco) and they saved my life.

I will say that the hosts were kind enough to give me a refund and they were professional. I did get a call from hotels.com saying that they charged me for that night because I used the bathroom. Oh well. How weird but I guess it’s fine.

I’m just saving you guys from getting scammed. Don’t book here. At least don’t book the suite.

2024-02-21 via Nuitee
K
Karla
8
Lugar enconta para uma viagem economica
Pros:

Lugar simples, porem agradavel. Funcionários muito simpaticos e atenciosos e como o gerente disse quando fui fazer uma solicitacao: " Este é um hotel enconta que supre as necessidades de uma viagem economica, caso queira mais privilégíos, há inumeros outros hoteis pela cidade" - e pela sua resposta cabe este registro.

2023-07-20 via Nuitee
S
Samir family
2
Pros:

This worst property I’ve ever seen

2023-07-01 via Nuitee
D
Diana Tzutzuqui
6
Hotel sucio
Pros:

Muy sucio el lugar, nunca limpiaron y la cama la tendieron dos veces de los 6 días que me quedé, el agua caliente sólo salió un día. El personal muy amable pero entiende si no limpian porque hacen varias cosas a la vez.

2023-06-22 via Nuitee
C
ching yi
10
Pros:

地理位置很棒,服務人員很親切

2023-06-18 via Nuitee
C
cecilia
2
hotel, not worth a night
Pros:

We stay one night only thanks God, in our way to machu pichu, got the worst duty dusty room, we had to put a towel on the bed to sleep, it was so dusty I did not use the sheets. no breakfast, no one in the area to ask for food. the picture you see, is nothing to what really is. I do not recommend this place, it is cheap and you get,...what you pay.

2023-06-13 via Nuitee
A
Alicja
8
Pros:

Overall, ok , what a pity that receptionist didn’t speak English at all

2023-05-29 via Nuitee
H
Hsing Chuen
2
Pros:

飯店實際條件與照片相差甚大,房間沒有衛生紙也沒有浴巾,雖老闆人很和善也承諾會提供但是都找不到人,櫃台總是無人,要求退款也未退如承諾的天數,向 hotels.com 反應也不予回應。

2023-04-18 via Nuitee
A
ANGELLA P
2
Pros:

Las fotos no son lo que muestran.
La ducha estaba malograda, salía mucha agua por el suelo.
Se escucha bulla por todo el hotel.
Sin contra que el desayuno es incluido y el desayuno nunca estaba listo, en una oportunidad tuve yo que ir a Freir los huevos en la cocina mientras la que trabaja a se iba a comprar el pan.

2023-04-04 via Nuitee
S
Sariah
10
Pros:

interesting property!, it actually has a museum mood... with historical artifacts and a gallery

2023-03-27 via Nuitee
G
Grupo
10
Recomendado
Pros:

Excelente servicio, amabilidad, muy recomendado, trato amable de parte de los dueños del hotel

2023-02-20 via Nuitee