Hidden Garden

Hotels
8.1 (704 reviews)
Pasaje América Urb.Ttio 2do Paradero Antiguo - Q2-20 , Cusco , pe

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
5.6
Several complaints about cleanliness, particularly in bathrooms and linens.
Service
9.6
The staff was attentive and helpful, though inconsistencies were noted with volunteers.
Location
9.6
Well located near shopping routes and restaurants, with easy access to the airport.
Room Quality
7.6
Rooms had issues with heating and cleanliness; some were described as old.
Amenities
7.6
Basic amenities available, but several complaints about Wi-Fi and shower functionality.
Value for Money
8.6
Good value for budget travelers, but cleanliness and complaints may affect perceived value.
Food and Beverage
7.6
Breakfast was considered satisfactory, but limited in variety.
Overall Experience
8.6
An overall mixed experience; value for money noted, but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:55

Property Description

Luxurious Amenities

Hidden Garden offers a range of luxurious amenities including a fitness center, garden, and a restaurant and bar, ensuring a comfortable and enjoyable stay for all guests.

Convenient Services

Guests can take advantage of the hotel's concierge service, tour desk, 24-hour front desk, airport transfers, and free WiFi, making their stay hassle-free and memorable.

Prime Location

Located just a short distance from Wanchaq Train station and Central bus station, Hidden Garden provides easy access to transportation hubs, while being close to Alejandro Velasco Astete International Airport for added convenience.

Book your stay at Hidden Garden now for a delightful and stress-free experience.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$6 per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 704 reviews
Cleanliness: 5.6
Service: 9.6
Location: 9.6
Room Quality: 7.6
Amenities: 7.6
Value for Money: 8.6
Food and Beverage: 7.6
Overall Experience: 8.6
A
Andreas • solo_traveller • de
8
2026-05-14 • via Nuitee
A
Andreas • family_with_children • de
8
Pros:

Zu Fuß vom Flughafen zu erreichen und nur 300m zum zentralen Busbahnhof. Markthalle ebenfalls 300m.

2026-05-11 • via Nuitee
D
Daniela • couple • cl
7
Aceptable para llegar a descansar
Pros:

La relación precio calidad es aceptable

Cons:

La distancia del centro es arto.
El desayuno es súper básico y cuando salíamos temprano a tours no existía una preparación con anterioridad .

2026-05-11 • via Nuitee
M
Marcos • solo_traveller • pe
9
2026-05-11 • via Nuitee
K
Klaudia • solo_traveller • pl
9
En general muy bien
Pros:

La gente que trabaja en Hidden Garden es muy amable. Muy tranquilo. Me duché a las 3 de la mañana y el agua estaba caliente, solo tuve que esperar un poco.

Muy buena ubicación. Hay una parada de autobús muy cerca del hotel. Cerca del aeropuerto. Taxi (como uber) 7 soles a aeropuerto.

Cons:

Una noche no pude dormir por la luz de la habitación de al lado.
Sugiero instalar cortinas en las ventanas.

2026-05-09 • via Nuitee
F
Francois Rodolfo • solo_traveller • pe
4
2026-05-09 • via Nuitee
G
Glenn • family_with_children • br
8
2026-05-08 • via Nuitee
F
Fabian • solo_traveller • co
9
Cons:

Wifi no conecta
El desayuno no es desayuno

2026-05-06 • via Nuitee
T
Thomas • solo_traveller • at
8
2026-05-06 • via Nuitee
R
Renzo Dante Tommaso • solo_traveller • it
6
Pros:

Il prezzo.

Cons:

Non c'era l'acqua calda inizialmente. Poi sistemato. Bagno con certi difetti non da poco.

2026-05-02 • via Nuitee
S
Samuel • couple • sk
7
Lokalita.Blízko letiska. Raňajky nám zabalili. Na recepcii sme sa dohovorili anglicky. Nevedeli sme to nájsť,skryté v ul
Pros:

Lokalita.Blízko letiska. Raňajky nám zabalili. Na recepcii sme sa dohovorili anglicky.

Cons:

Nevedeli sme to nájsť,skryté v uličke,uber po zadaní adresy nás vysadil 5 minút pešo a museli sme sa pýtať ľudí,či poznajú ubytovanie. Zima na izbe,celu noc svietilo svetlo na chodbe.

2026-05-01 • via Nuitee
Y
Yvette • solo_traveller • se
3
Pros:

Där var en kille som var tillmötesgående och serviceminded.

Cons:

Det var hemskt kallt på hotellet, ingen värme att tillgå. Det fanns inga gardiner i rummet, och belysning från andra rum lyste upp hela mitt rum. Det va mögel i badrummet. Det var väldigt ofräscht. När jag kom luktade det urin I badrummet. På 8 dagar städades aldrig rummet , så jag fick städa själv. jag fick en enda handduk, som inte torkade för det var för kallt och ingen ventilation. Vattnet rann inte ned i golvbrunnen för lutningen på golvet va fel. Eftersom det inte fanns någon skrapa eller möjlighet för mig att få bort vattnet, så stod det vatten i duschen nästan hela tiden. Frukosten var extremt torftig och de hade väldigt dåligt fungerande termosar. Det var extremt lyhört. I beskrivningen skulle det finnas hygienprodukter och fön och choklad till gästerna... det låg en liten tvål vid handfatet, i övrigt fanns det inget.

2026-04-30 • via Nuitee
S
Sandra • solo_traveller • pe
10
Fantástico
Pros:

La atención del personal

2026-04-16 • via Nuitee
A
Andre • solo_traveller • pe
8
Pros:

Precio

Cons:

No habia agua caliente

2026-04-13 • via Nuitee
S
Saris • solo_traveller • pe
5
2026-04-13 • via Nuitee
D
DIEGO • solo_traveller • cl
8
Pros:

Muy buena atencion

Cons:

La ducha salia helada cuando la prendiamos entre las 5 y 7 am

2026-04-11 • via Nuitee
E
Enriquez Montesinos • family_with_children • pe
8
2026-04-09 • via Nuitee
P
Paula • family_with_children • br
8
2026-04-07 • via Nuitee
P
Paula • solo_traveller • br
8
Excelente custo benefício
Pros:

Fui muito bem tratada por todos os funcionários.
Educados, simpáticos e solicitos.

Cons:

A água do chuveiro não esquentava muito.

2026-04-07 • via Nuitee
S
saab-ati • family_with_children • ro
3
Pros:

Közel van a reptèrhez.

Cons:

Minden kis zaj behallatszott a szobába,nagyon vékonyak a falak.A reggeli kevés és nincs választék.

2026-04-06 • via Nuitee