Hotel Casa Shami

Hotels
6.3 (9 reviews)
723 Avenida Manco Capac , Cusco , pe

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Facilities

Free beach shuttle
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Tour desk
Ironing service
Hot tub/Jacuzzi
Massage services
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Review Highlights

Pros:
Friendly staff
Great breakfast
Cons:
Lack of cleanliness
Missing basic amenities

Categories

Cleanliness
3.3
The review indicates significant issues with cleanliness and maintenance, including lack of curtain, towels, and a rug.
Service
8.3
Positive feedback about the staff being attentive and helpful, particularly regarding water issues.
Location
7.3
Location described as reasonable for accessibility to Cusco; nothing specifically negative mentioned.
Room Quality
4.3
Negative feedback due to missing basic amenities such as curtains and rugs.
Amenities
5.3
Limited mention of amenities, with notable deficiencies highlighted.
Value for Money
6.3
Value perceived as low due to significant shortcomings in rooms and amenities.
Food and Beverage
8.8
Breakfast was praised, highlighting it as a positive aspect of the experience.
Overall Experience
6.8
Mixed feelings due to several negatives but some redeeming factors like service and breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:42

Property Description

Hotel Casa Shami, conveniently located in Cusco, offers a range of amenities for a comfortable stay. Convenient Location, Comfortable Stay, and Sightseeing Opportunities await you at our hotel. Immerse yourself in the charm of Cusco and book your stay at Hotel Casa Shami today.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.3
Based on 9 reviews
Cleanliness: 3.3
Service: 8.3
Location: 7.3
Room Quality: 4.3
Amenities: 5.3
Value for Money: 6.3
Food and Beverage: 8.8
Overall Experience: 6.8
F
FERNANDO • couple • pe
7
Pros:

Cercanía al estadio

2026-02-09 • via Nuitee
J
João Marcos • solo_traveller • br
1
Horrível, não tinha cortina no quarto, não tinha toalha no banheiro, não tinha tapete no chão, não recomendo
Pros:

Horrível, não tinha cortina no quarto, não tinha toalha no banheiro, não tinha tapete no chão, não recomendo

Cons:

Horrível, não tinha cortina no quarto, não tinha toalha no banheiro, não tinha tapete no chão, não recomendo

2025-10-15 • via Nuitee
A
Alex • couple • pe
10
Pros:

Atención

Cons:

Tal vez el
Baño

2025-08-15 • via Nuitee
M
María José • solo_traveller • es
8
Una buena opción en Cusco
Pros:

El personal es súper amable y el desayuno lo encontré estupendo, es un detalle de su cuenta muy bueno, la pena es que con las excursiones que tenía, en mi caso, no pude aprovecharlo mucho.

Cons:

Como se puede leer en otros comentarios el tema del agua es un poco difícil aquí, porque entiendo que tienen ciertas restricciones para regular el consumo. Esto puede ser un poco lata, dado que se puede dar la casuística de que llegues a ducharte y encuentres que no sale agua, por ejemplo, pero más allá de destacar negativamente esto, quisiera decir que, teniendo en cuenta que en las temporadas de secas el agua se corta ya no sólo en este sitio, sino en todo el pueblo, me parece de lo más razonable que tengan un sistema para regular el gasto, puesto que hay que mirar por los bienes escasos. Además, en mi caso, siempre que quise ducharme, con avisar por mensaje para que dieran paso a la corriente fue suficiente, están muy atentos a todo.

2025-08-02 • via Nuitee
J
Jeffrey
2
Pros:

No hot water. No running water. No heat or A/C. No refrigerator or microwave. Did not accept my Expedia booking.

2024-10-16 • via Nuitee
C
Crystal • solo traveller • nz
4
I didnt stay as I felt too uncomfortable, and there was no restaurant as the site suggested. I left.
Pros:

It seemed reasonably clean with a functional ensuite. Staff were helpful and friendly.

Cons:

Very stark and basic and uncomfortable feeling. A bit dungeonlike, and I could hear the conversation at the desk, so they could hear my phone conversations as I arranged another lodging for the night, so I could sleep.

2024-09-07 • via Nuitee
N
Nicholas
2
Pros:

If I could give this hotel zero stars I would have- what an AWFUL experience!

One- don’t expect to have normal things such as water- because in order to “clean” they keep their water turned off and you have to be lucky to shower or do anything in the 5 minute period they keep it on.

Two- although your room technically has “walls”, they must be made out of cardboard because you can hear everything going on around you as if they are right besides you. Baby’s screaming, dogs barking, reception with the TV way too loud. Wanna sleep in after a long hike? That’s gonna be a problem here in that with such huge windows the room has no curtains! So rise and shine with the sun.

Last but not least- they are in no way connected to Expedia. I paid through the Expedia app and when I arrived they informed me that they are now owed by Expedia for 6 customers and despite me already paying - this is somehow my problem that I have to pay again.

Every night I had to look forward to being their middle man with Expedia and finding out a way that I can only pay once for this god awful hotel.

As the altitude in Peru can give you a headache as is, save yourself the trouble and choose a different hotel.

2024-08-31 • via Nuitee
K
Konrad • young couple • de
1
Bad
Pros:

when i left

Cons:

everything

2024-07-25 • via Nuitee
C
Crystal • review category business travellers • us
7
Speak español and enjoy a simple room with breakfast.
Pros:

Comfortable for one night and transport arranged with hotel for additional fee. Best part was breakfast delivered to the room in the am before the arranged taxi.

Cons:

Be sure to speak Spanish well here, as this is the only way to communicate with staff. Water is overpriced for convenience, but available at the front desk. A shower curtain would have helped keep the entire bathroom from being soaked upon showering. Linens smelled clean but were stained. Not the best area of town, but very convenient to stadium and airport.

2024-05-12 • via Nuitee