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Facilities
Property facilities
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Guest education on local ecosystems and culture
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Non-smoking rooms
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Room service
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Family rooms
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Hot tub/Jacuzzi
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Car hire
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Massage services
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Public Bath
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Happy hour
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Cooking class
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Guest education on local ecosystems and culture
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Casa Real Hoteles, nestled in Cusco, offers opulent rooms with flat-screen TVs and private bathrooms.
Convenient Amenities
Enjoy free WiFi throughout the property, ensuring you stay connected during your visit.
Nearby Attractions
Explore Cusco with ease - located just moments away from Santa Catalina Convent and Religious Art Museum.
Experience comfort and convenience at Casa Real Hoteles - book your stay now!
- The restaurant will only be open for group reservations. Guests may pick from a variety of delivery options in the front desk.
- Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IGV), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
For any further information please contact our hotel's phone number: +51 984-899-304, +51 84-200-479
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 5 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
Location
Guest Reviews
Nelly, the owner of the hotel, is an absolutely wonderful person — very warm, caring, and incredibly helpful. From the very beginning she took great care of us and made sure we had everything we needed. She also helped organize additional tours for us at very good prices and was always available whenever we needed anything.
The location is excellent, and there is also a large supermarket directly across the street, which was very convenient.
Our room was very large, with a very comfortable mattress and plenty of storage space. Very good, fresh breakfast! We also really appreciated being able to leave our large luggage safely stored for two days while we were visiting Machu Picchu.
The only small downside was that the room was a bit cold. We asked for an extra blanket and received it immediately. I’m not sure what the weather is like in Cusco over a longer period, but perhaps some heating would make the stay even more comfortable. However, this is only a very minor issue — the place still deserves a 10/10!
Personal amable
Habitaciones extremadamente frias y ruidosas
Desayuno en un 5 piso sin ascensor. Poco variado y poca cantidad
Camas poco confortables
Hay que comunicar 30minutos antes si vas a tomar una ducha para que enciendan el agua caliente
El servicio de lavanderia cobra el doble que cualquier lavanderia express, tardan 24h y la ropa la devuelven humeda
Personal muy amable.
Cambiamos de hotel una noche para ir al valle sagrado y nos guardaron la habitacion
Habitaciones extremadamente frias y muy ruidosas (discoteca cerca y se oye el ruido del piso de arriba).
El desayuno escaso en variedad y cantidad, hay que ir temprano.
/!\ servicio de lavandería al doble de precio que el pressing express (que tarda 2h) de la puerta de al lado. El hotel devuelve la ropa aun mojada tras 24h.
La literie est très confortable et le personnel très aimable . Le petit déjeuner est correct.
La douche ! Pas d'eau chaude et la propreté laisse à désirer.
Limpieza
Se tardaron 15 minutos en atender en check ing
El desayuno y la calidad de la habitación
No funciona el agua caliente para nada
Værelset var rent, personalet var Ok.
Der lugtede på gangen. Wifi virkede ikke. Skulle bede om varmt vand.
Cerca del centro histórico, habitación amplia, camas cómodas
Todo bien, solo que subir no hay ascensor y se nota
Aceptable y comodo
No hay ascensor
Very friendly and helpful staff
The location of the hotel it’s next to a busy road however, at night you don’t hear the cars or people. It’s right across a Plaza Vea which you can do some of your grocery shopping (e.g. water, hygiene stuff etc). Rooms were spacious and clean, breakfast was good even though not too many options but can’t complaint since it was included. All fruits were fresh and the juices were exceptional. One bonus from this hotel is that you are able to leave your bags after checkout and come back for them when you need to head out of town. The place has 5 floors which the breakfast area is located on the fifth floor and does not have elevator, not an issue for me but others with smaller kids or disability. Small issue is the WiFi, passing the second floor the signal gets weak, but if you don’t rely on WiFi it’s not a big deal. Overall amazing stay, friendly staff would definitely stay again!
Slow WiFi
La ubicación del hotel
No tiene ascensor, hay que llamar para agua caliente
Buena atención del personal
No tiene ascensor. Debe indicar que solo cuenta de escaleras
Es increible que el check out sea 10:30 am
En ningun hotel del mundo te sacan a esa hora, sin duda lo malo de este hospedaje es este punto.
Desde luego lo mejor del hotel fue el personal, en particular la chica de reservas que esa semana estaba haciendo los desayunos y el chico joven de la recepcion que lleva una gorra hacia atras. Ellos se encargaron de que estuvieramos comodos al 100%
Por lo demas las habitacion son espaciosas, la ubicacion esta muy bien, unos 10 minutos andando del centro historico, con muchos restaurantes alrededor. El desayuno fue generoso
Desayuno basico .
Sabanas con pelo , duvet manchado ,toallas con machas. La ducha estuvo con agua y no hubo toallas grandes de cuerpo.
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