Andean Dreams Hotel

Awful. We got there & they did not have a room for us.

My good looking Turkish partner and I booked this so called hotel for one night. We arrived shortly after booking only to be told there were no rooms available, even though keys to 5 rooms were visible. They fluffed around avoiding my request for the room for some time and I had to threaten to call the police if I wasn’t immediately refunded. Only then were we give a room that was so disgusting that I’m pretty sure it was actually a janitors closet with a bed in it. We checked out within an hour.
I’m aware this is South America but this hotel was pretty blatantly homophobic and this behaviour isn’t acceptable in 2024

It’s noisy. I don’t mind the uncomfortable bed and cold shower, I can live with that. It’s the noise coming from everywhere. The rooms are hard to find because of the structure of the building. The corridors are dark. There are better hotels for the price!

Foi horrível, não recomendo para ninguém.

Limpieza muy tarde
Mala conexión a internet
Buena ubicación

Although I booked the room over a month in advance, upon arrival (exhausted after 5 days of mountain trekking) I was told that they gave my room to someone else who reserved it three months before. I was told that the reservation was made but was never confirmed by Orbitz and as such the room I booked was not available.

They showed me three rooms but none that could accomodate a couple, and it looked like a place that you rent by the hour, not the night.

We had to find another hotel last minute and spend much more than planned. It was a horrendously terrible experience and makes me very reluctant to use Orbitz again.

Additionally now have to go through a process to get my money back so I can try to offset the last minute hotel room I had to find for us.

Muy mal las condiciones pesimas y el desayuno tambien

How can a place so awful be a part of such a beautiful city? As soon as we pulled up outside and looked at the dirty, holey curtains hanging like rags behind the stinking glass of the rotting windows we should have turned and run. The receptionist was very slow and she was making private mobile phone calls to verify with owner the price given by email on my reservation. They don’t have a computer system for reservations. She asked me to país the full amount in cash, if we wanted to use our credit card she said we have to pay 15% more. We pay cash and she didn’t want to give a receipt, after complaining and she has to call owner by “cell” they wrote a note with the amount paid.

The room was tiny and stank, as did the rest of the building. It was a combination of cats, mould, rot, damp, the local petting farm and a pair of Zoo Keepers’ wellies. The bathroom smells like sewer and no hot water. We didn’t take a shower and Cusco is cold.

Our bed was horrible! Like a rock and nasty, the sheets were old and had holes. We couldn’t sleep so we had to take Tylenol PM. No heater, room was freezing, windows are old so the cold air goes inside of the room all the time. Their dog was barking all night long....

We went out early and stayed out as late as we could manage. Next morning we were up and out, didn’t have breakfast as we saw the state of the kitchen, dirty and nasty. We packed and leave, we asked for our money back at 11:00 a.m. and it took many “cell private calls” with the owner and they decided to refund 2 nights out of 4 nights, I complained to the receptionist that the service and the hotel is horrible, and we only stayed 1 night, I said it’s illegal for the hotel to charge 2 nights when you only stay 1 night, she said the owner wants to refunded us 2 nights. We left and we will never come back to that hotel. Stay away and run if you can from the ANDEAN DREAMS.

La habitacion no me gusto. La imagen que te ponen de tu supuesta habitacion es engañosa.

Friendly staff. The rooms doesnt look like the pictures so I was disappointed by that. :(

Tivemos que mudar 3 vezes de quarto (um deles nao tinha assento para vaso sanitário, outro não tinha agua quente no chuveiro), mas o staff foi ótimo e nos transferiram para outro quarto até que tudo estivesse ok! Staff muito atenciosa.

It was hard getting to the room we booked, like the pictures advertised. We had visited the hotel in Cusco about a week before the check-in, we were showed a bedroom with big windows and spacious bathroom and decided to make the reservation but, upon arrival we were taken to a terrible bedroom, no windows, a bad mouldy smell and very small bathroom (shower on top of the toilet, no windows, etc). After MUCH arguing (we had to walk down stairs to the reception 3 times, and the first 2 times the receptionist told us there was no other rooms available - LIE), we were then upgraded to a room in the top floor, very bright and spacious, extra beds etc (unfortunately the shower only had boiling water, we had to shower with the help of a cup..). The morning after, very early we were woken up to be told that we were going to be transferred to the original room we were shown when we visited the hotel, which is similar to the pictures shown on the web. All in all, it was a tiresome experience, which eclipsed the fact that the hotel is ok (comfy beds, good breakfast, good location, close to Plaza de Armas), and reflects our overall experience with peruvians which, is, unfortunatelly - that if they can full you, they will...

Tres bien!
Serviable. Courtois.

Hoy water from the 5 days,that I stayed the hot water was working, They tell you to call from you cellphone but was no signal. Them tell you that they give a clean towels every other day .

Desk staff very helpful and pleasant. They did their best with what they could do.

We had mold in our room, and I do believe I got some bad food at breakfast as I got sick after eating.

A equipe é muito atenciosa, boa localização. Ficamos em quarto privativo, mas há muitos problemas estruturais como tomadas que não funcionam, chuveiro junto c a privada que molha o banheiro todo, inclusive o carpete do quarto.

Hotel económico y con los equipamientos basicos pero, con una muy buena ubicación, pues esta a 5 minutos del Centro Histórico de Cusco. El personal amable y atento. El Internet no es tan bueno.

Todo bueno, la única sugerencias es que no se olviden de cambiar los útiles de aseo diario y limpien bien la habitación

Súper céntrico a pocas cuadras de la plaza de armas! Recomendado