Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Cons:
Room size issues
Miscommunication regarding room features

Categories

Cleanliness
8.3
There were comments regarding the cleanliness of the shower and overall room quality.
Service
9.2
The staff were consistently described as helpful and attentive.
Location
9.7
The hotel's proximity to Plaza de Armas and good views were frequently appreciated.
Room Quality
8.6
Some guests mentioned rooms being small, while others noted comfort.
Amenities
8.4
General mentions of hotel amenities, but some criticisms about the coffee/tea facilities.
Value for Money
8.8
Value discussions were indirect; mostly positive but with some criticisms regarding expectations.
Food and Beverage
9.1
Positive feedback on breakfast and restaurant views noted.
Overall Experience
9.1
Overall experience varied but leaned positive with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:23

Property Description

Convenient Location
Located right in Cusco’s main square, Hotel Plaza de Armas offers comfortable rooms just 50 meters from Sol Avenue. The proximity to Velasco Astete Airport, only 1.20 km away, ensures a hassle-free journey to and from the hotel.

Modern Amenities
Enjoy a cozy stay in rooms equipped with flat-screen cable TV and parquet floors. Select rooms offer stunning city views, and all come with private bathrooms stocked with complimentary toiletries. Start your day right with a buffet breakfast featuring fresh tropical fruits at the on-site restaurant.

Exceptional Services
Benefit from 24-hour front desk assistance and a helpful tour desk to explore the area. Additionally, take advantage of the complimentary one-way shuttle service from the airport to the hotel for a seamless arrival experience.

Book your stay at Hotel Plaza de Armas Cusco now for a memorable and convenient visit to this historic city.

Important information:

Please note that in order to arrange the shuttle service from the airport to the property guests must provide their flight details.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Location

Guest Reviews

8.9
Based on 850 reviews
Cleanliness: 8.3
Service: 9.2
Location: 9.7
Room Quality: 8.6
Amenities: 8.4
Value for Money: 8.8
Food and Beverage: 9.1
Overall Experience: 9.1
M
Maria • solo_traveller • pe
10
Pros:

La habitacion limpia

2026-10-31 • via Nuitee
B
Beat • extended_group • ch
9
2026-10-26 • via Nuitee
J
Ji Yeong • solo_traveller • ca
10
2026-10-26 • via Nuitee
C
Cathryn • couple • us
8
Very good location, right on the main square.
Pros:

Great location!!!

Cons:

Small room, very small window with no view.

2026-10-25 • via Nuitee
M
María Nieves • solo_traveller • gt
10
Pros:

Buena ubicación, excelentes espacios y personal muy amable listo para servir (En especial Mari de recepción, me recibió antes, y me hizo sentir cómoda mientras esperaba mi tour)

2026-10-20 • via Nuitee
M
Marco Antonio • couple • br
9
2026-10-20 • via Nuitee
A
Angie • couple • us
10
Placentera
Pros:

Location

Cons:

Don’t have AC

2026-10-19 • via Nuitee
P
patricia henrietta • couple • pe
2
Pros:

Location near Plaza de Armas.

Cons:

Extremely Disappointing Service – Unprofessional and Disrespectful Treatment at Hotel Plaza de Armas, Cusco
I have traveled extensively throughout Peru and stayed at numerous hotels in Lima, Cusco, and Arequipa. However, never have I experienced such disappointing, disrespectful, and unprofessional customer service as I did at Hotel Plaza de Armas in Cusco.

We were returning to Cusco for another trip and booked two rooms for two nights through Booking.com: one twin room and one queen-bed room, with a reservation search specifically made for three guests.

Upon check-in, we were unexpectedly informed that we had to pay an additional USD 20 per night, totaling USD 40, because, according to the hotel's system, our twin room was registered for only one person.

We calmly explained the situation and even demonstrated, step by step, how we had made the reservation through Booking.com. We showed that we had specifically searched for accommodation for three people and that the platform had presented us with options for two rooms, including room rates advertised for two adults.

Rather than making a genuine effort to understand the discrepancy or help us resolve the issue, Christian, one of the front desk staff members, responded with what we perceived as a mocking smile and repeatedly insisted that it was entirely our fault and our problem with the booking.

What kind of hospitality is this?

As guests, we expect hotel staff to demonstrate professionalism, courtesy, and a willingness to resolve booking discrepancies—not to humiliate customers, dismiss their explanations, or make them feel unwelcome.

Our experience with the front desk team, including Christian, Alarcón, and María Calderón, left us deeply disappointed. However, what disturbed us most was not simply the additional USD 40 charge. It was the attitude, the lack of respect, and the way we were treated, which genuinely made us feel discriminated against.

2026-10-14 • via Nuitee
J
Julia • couple • ca
7
Pros:

the staff were great and they let us store our bags at their hotel while we went on our hike to machu pichu

Cons:

the floors were heated which we felt were not necessary especially because it was quite hot out. IT was really unclear to us if we could turn that off. We found the room very hot.

2026-10-14 • via Nuitee
C
Clarice • extended_group • br
8
Pros:

A localização é incrível, bem no centro da Plaza de Armas, e uma vista muito legal do restaurante. O pessoal foi atencioso e nos deixou muito a vontade. O café da manhã bem gostoso!

Cons:

O quarto não era nem um pouco arejado, tinha apenas uma janela que não conseguimos deixar aberta porque ficava no final do corredor, e a janela do banheiro era muito pequena, não ventilava direito o ambiente.

2026-10-13 • via Nuitee
L
Laura • solo_traveller • us
10
2026-10-12 • via Nuitee
M
Marco Antonio • couple • br
8
2026-10-10 • via Nuitee
A
ALEJANDRO • family_with_children • pe
10
Excelente
2026-10-10 • via Nuitee
S
Susanne • solo_traveller • de
10
Pros:

Die Lage ist fantastisch

2026-10-09 • via Nuitee
S
silva pró • couple • pe
10
De lo mejor !
Pros:

Camas muy cómodas, todo limpio e impecable, la mejor ubicación, excelente atención

Cons:

Solo le agregaría mejor ventilación al baño (un extractor de aire)

2026-10-09 • via Nuitee
S
Susanne • solo_traveller • de
10
Pros:

Die Lage ist fantastisch

2026-10-09 • via Nuitee
E
Eduardo Pedraza • solo_traveller • pe
9
Ubicación excelente
Pros:

La ubicación es buenísima, tomas desayuno desde un balcón en la plaza de armas.

2026-10-08 • via Nuitee
L
Lorenzo • solo_traveller • it
10
Ottima posizione e colazione molto ricca
Pros:

Posizione centralissima, prezzo corretto per la posizione. Colazione ricchissima e camere pulite

2026-10-08 • via Nuitee
G
Gil • couple • il
8
מיקום מצוין עם חלון של החדר פונה לפיר פנימי במלון
Pros:

מיקום נוח. אפשר לאכול את ארוחת הבוקר על המרפסת המשקיפה לכיכר ארמס

Cons:

החלון של החדר פונה לפיר הפנימי במלון. הכניסה למלון עוברת דרך גלידריה.

2026-09-19 • via Nuitee
L
Laila • couple • br
10
Maravilhosoooooooooo
Pros:

Que hotel perfeito ,fica na plaza das armas ,quartos excelente,com sacada para a rua e montanhas ,cama maravilhosa ,banheiro ótimo ,café da manhã maravilhoso ,recepção r funcionários super atenciosos e solicitos ,nota mil ,indico a todos que vão à cusco ficarem nesse hotel ,localização perfeita ,na praça com vários restaurantes perto

Cons:

Nenhum defeito tudo excelente

2026-09-17 • via Nuitee