Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Garden
Laundry
See all facilities

Review Highlights

Pros:
Helpful and accommodating staff
Great location and activities
Cons:
Rooms not matching photos
Noisy streets near certain rooms

Categories

Cleanliness
8.7
Overall clean but some mentioned issues like dark rooms and lack of ventilation in bathrooms.
Service
10
Staff is described as very helpful, accommodating, and kind throughout various reviews.
Location
9.7
Consistently highlighted as a great location with central access to markets and attractions.
Room Quality
8.7
Rooms were noted to differ from pictures; some found them dark or uncomfortable.
Amenities
9.7
Activities like cooking classes and friendly alpacas add unique value.
Value for Money
9.2
Breakfast and room sizes were somewhat questioned versus price, but overall value remains positive.
Food and Beverage
9.2
Breakfast is mentioned, though some reviews imply it could be more substantial.
Overall Experience
10
A generally positive experience with great staff and location, balancing small drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:48

Property Description

Central Location in Cusco
Union Hotel Cusco, located just steps away from Central Market and La Merced Church, offers a convenient and vibrant setting for your stay in Cusco.

Comfortable Rooms and Amenities
The hotel provides well-equipped rooms with modern amenities including a flat-screen TV, private bathroom, and coffee machine, ensuring a comfortable stay for all guests.

Relaxation and Dining Options
Guests can enjoy a delicious buffet breakfast each morning and unwind in the hot tub after a day of exploring the nearby attractions.

Experience the best of Cusco at Union Hotel Cusco - book your stay now for a memorable and enjoyable visit.

Important information:

For VAT payment exemption, please be sure to provide passport with date of entry stamped + the TAM Andean Immigration Card.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Location

Guest Reviews

9.4
Based on 1635 reviews
Cleanliness: 8.7
Service: 10
Location: 9.7
Room Quality: 8.7
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 10
C
Claudio • couple • it
8
2026-09-18 • via Nuitee
J
Juliana • couple • br
10
Excelente experiência em Cusco
Pros:

Localização próxima do centro histórico, equipe cordial e atenciosa. Ambiente muito agradável

2026-09-18 • via Nuitee
J
Juliana • couple • br
10
Experiência maravilhosa em Cusco
Pros:

Localização próxima do centro histórico, ambiente agradável, funcionários muito solícitos

2026-09-18 • via Nuitee
C
Claudio • couple • br
6
Ótimo atendimento, no entanto instalações que não proporcionam sossego.
Pros:

Gostei da limpeza, do atendimento e do café da manhã.

Cons:

O hotel foi mal planejado. Primeiramente ficamos em um quarto em cima da cozinha do hotel, o qual vinha forte odor de comida e barulho de música que estavam ouvindo na cozinha. Depois ficamos em um quarto praticamente dentro do restaurante, que fazia muito barulho. Além do barulho dos quartos de cima, que era possível ouvir as pessoas andando com frequência, demonstrando um isolamento acústico ruim. Não foi uma hospedagem que proporcionou sossego.

2026-09-16 • via Nuitee
J
Juan • extended_group • pe
8
Buena experiencia en el desayuno y habitaciones comodas.
Pros:

La muy buena atención recibida en el restaurante por parte del personal.

2026-09-16 • via Nuitee
A
Adi • solo_traveller • ca
10
2026-09-14 • via Nuitee
M
Miquel • solo_traveller • es
9
2026-09-06 • via Nuitee
F
Frederique • couple • fr
8
Très bien
Pros:

L’emplacement proche du quartier san Pedro et de son marché et à 20 minutes à pied de la plaza des armes.
Le personnel très accueillant et serviable.

Cons:

Parfois un peu de bruit peut être par que notre chambre était au RDV proche du patio.

2026-09-05 • via Nuitee
L
Langlois • couple • fr
8
Authentique en centre ville.
Pros:

L emplacement est très proche du centre ville, le petit déjeuner est très copieux et bon, le service et le personnel.

Cons:

Hôtel dans son jus, mériterait une rénovation plus poussée. Chambre un peu bruyantes

2026-09-05 • via Nuitee
C
Christos • couple • cy
10
2026-09-05 • via Nuitee
M
Mariajose • extended_group • es
8
2026-09-05 • via Nuitee
D
dirk • solo_traveller • de
9
2026-08-31 • via Nuitee
E
Eduardo • couple • br
10
Perfeito
Pros:

Muito limpo, muito organizado, hotel perfeito, me hospedaria novamente com certeza, sem nenhuma reclamação

2026-08-30 • via Nuitee
V
victor • family_with_children • pe
10
Todo bonito
Pros:

Todo estuvo bonito , buen comedor , ideal para niños

Cons:

No hay estacionamiento

2026-08-30 • via Nuitee
R
Rebecca • family_with_children • cr
3
Pros:

Kiki the alpaca

Cons:

No heating, loud, uncomfortable, very basic accommodation for the price, poor breakfast

2026-08-27 • via Nuitee
A
Anna • couple • fi
9
2026-08-27 • via Nuitee
C
Costa • solo_traveller • br
10
Pros:

O hotel é muito aconchegante.
O restaurante é muito bom, tanto para o café quanto para o jantar.

2026-08-27 • via Nuitee
A
Anna • couple • fi
9
Erittäin mukava pieni hotelli keskeisellä paikalla Cuzcossa.
Pros:

Todella sympaattinen paikka, henkilökunta oli mukava ja aamupala oli herkullinen. Hotelli säilytti laukkujamme neljän päivän Inka trail vaelluksen ajan.

Cons:

Suihkumme vähän reistaili eikä sieltä tullut lämmintä vettä.

2026-08-27 • via Nuitee
A
Alexander Fokin • solo_traveller • ru
9
Pros:

Современный новый отель, прекрасная инфраструктура, большой номер, огромная удобная кровать, просторная ванная. Можно оставить багаж даже после чекаута. На территории живёт альпака. В первый день был хороший завтрак.

Cons:

Горячая вода - в первое утро в районе 7 утра была едва теплая в течение часа, некомфортно принимать душ. На следующий день такой проблемы не было, так как отключили электричество и воды вообще не было с утра. Из-за этого также остались без горячего завтрака практически, и персонал ничего не сделал, чтобы как-то попробовать сгладить эту проблему.

2026-08-25 • via Nuitee
T
Tânia • solo_traveller • pt
9
2026-08-25 • via Nuitee