Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Currency exchange
See all facilities

Review Highlights

Pros:
Helpful and accommodating staff
Great location and activities
Cons:
Rooms not matching photos
Noisy streets near certain rooms

Categories

Cleanliness
8.7
Overall clean but some mentioned issues like dark rooms and lack of ventilation in bathrooms.
Service
10
Staff is described as very helpful, accommodating, and kind throughout various reviews.
Location
9.7
Consistently highlighted as a great location with central access to markets and attractions.
Room Quality
8.7
Rooms were noted to differ from pictures; some found them dark or uncomfortable.
Amenities
9.7
Activities like cooking classes and friendly alpacas add unique value.
Value for Money
9.2
Breakfast and room sizes were somewhat questioned versus price, but overall value remains positive.
Food and Beverage
9.2
Breakfast is mentioned, though some reviews imply it could be more substantial.
Overall Experience
10
A generally positive experience with great staff and location, balancing small drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:48

Property Description

Central Location in Cusco
Union Hotel Cusco, located just steps away from Central Market and La Merced Church, offers a convenient and vibrant setting for your stay in Cusco.

Comfortable Rooms and Amenities
The hotel provides well-equipped rooms with modern amenities including a flat-screen TV, private bathroom, and coffee machine, ensuring a comfortable stay for all guests.

Relaxation and Dining Options
Guests can enjoy a delicious buffet breakfast each morning and unwind in the hot tub after a day of exploring the nearby attractions.

Experience the best of Cusco at Union Hotel Cusco - book your stay now for a memorable and enjoyable visit.

Important information:

For VAT payment exemption, please be sure to provide passport with date of entry stamped + the TAM Andean Immigration Card.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for US$8 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1463 reviews
Cleanliness: 8.7
Service: 10
Location: 9.7
Room Quality: 8.7
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 10
A
Andreea • extended_group • ro
10
2026-03-28 • via Nuitee
S
Sarah • couple • gb
5
It’s a bit pricey for what you get.
Pros:

It’s walking distance from the centre. And the alpaca in the courtyard is very sweet!

Cons:

It’s not as smart as in the photos. The cookery class was at a different time to advertised in the room so we missed it. And the entertainment wasn’t on any of the 3 nights we stayed. We choice it for these extra things so disappointing.

2026-03-28 • via Nuitee
M
mei • couple • gb
10
Pros:

Very pleasant stay. 10minutes walk to city centre, 2minutes to market. Hotel yard is beautiful, and breakfast is simple but perfect, clean, nice choices.

Cons:

None

2026-03-27 • via Nuitee
M
Morag • couple • au
6
Cusco Visit
Pros:

Breakfast was high quality and breakfast staff were helpful. Weaving class was a plus. Kiki, the alpaca, was very cute.

Cons:

We changed room during our stay as our first room had no natural light, had quite a bad smell and was behind reception which meant we heard the constant noise of reception. Our 2nd room was more comfortable but we were wakened in the mornings at 4am as tour driver's continued to peep their horns for residents to meet them. In the morning there was no hot water and in the afternoon it had to be run for some time in order to heat up. No towels left each day and had to be requested.

2026-03-24 • via Nuitee
G
Gail • couple • ca
9
Great location and nice boutique hotel in old town of Cusco
Pros:

Great location with easy walking distance to restaurants and plazas. Nice atmosphere with open air common area. Staff were very helpful and welcoming. Breakfast opens at 6 am which is nice if doing excursions. Kiki the resident baby alpaca is very cute.

Cons:

Small detail…pillows were a bit firm. This is not a negative comment…be prepared to do stairs, no elevator.

2026-03-19 • via Nuitee
A
Anabella • couple • ar
5
No me gustó sinceramente
Pros:

La atención del personal era muy buena.

Cons:

Las fotografías no reflejan la realidad de la habitaciones.

2026-03-18 • via Nuitee
E
edward • couple • gb
8
It was a nice hotel but a couple of tweaks could make it very good
Pros:

The staff and location

Cons:

We could not get a coffee at 11 am and was told by restaurant
I needed cold water for my wife and was told by reception they didn’t have any

2026-03-16 • via Nuitee
A
ariellee75 • Friends getaway
10
Worth the stay
Pros:

The hotel is beautiful, clean, and had very comfortable beds. The location was ideal, right next to the main Plaza. They have mainly activities guest can participate in they have Kiki the llama, my friend and I made traditional Cusco Ceviche with chef Madeel, so was so sweet and Juan translated and spoke about the history of Ceviche which was very cool. Overall great stay and would recommend visiting!

2026-03-12 • via Tripadvisor
F
Francisco • couple • sk
10
Perfect place to stay in Cusco
Pros:

Everything

Cons:

Nothing

2026-03-12 • via Nuitee
I
Iván • couple • ch
9
Pros:

L’ambiance chaleureuse, Kiki l’alpaga et la décoration.

Cons:

Il faisait froid dans la chambre, mal isolé

2026-03-12 • via Nuitee
I
Iván • couple • ch
9
Pros:

L’ambiance chaleureuse, Kiki l’alpaga et la décoration.

Cons:

Il faisait froid dans la chambre, mal isolé

2026-03-12 • via Nuitee
2
263katherineo • Friends getaway
10
Lovely quaint hotel in Cusco
Pros:

The cooking class with Juan and Madeel was really great. Madeel taught us how to make an amazing ceviche with easy step by step guide. Very lovely and friendly people working at this hotel

2026-03-11 • via Tripadvisor
Z
Z1561VXmartinf • Couples
10
Quirky but nice
Pros:

Friendly boutique hotel nicely situated to the main square.
Main area nice to sit out in. Doesn't do lunch or evening meals or have a bar. But a supermarket 1 minute on your right as leaving. Breakfast was good. Juan and Giuseppe, were very attentive. Not a pancake fan , but they were very good. As was the omelette, opens at six. Leana on the front desk was wonderful, helpful to many travellers including us.
Lovely to see the resident Kiki the baby Alpaca who had the run of the place.
We were in the basic room which was a decent size.
Could be a bit noisy as you could here other people nearby, and no fridge.
Otherwise ideal.

2026-03-10 • via Tripadvisor
T
T9843XOgrahamm • Family
8
Excellent staff
Pros:

Great location centrally placed. A nice little courtyard to sit. The rooms are good.,although the floor in our 102 needs some attention as the floorboards are coming up. All the staff are excellent, very friendly and attentive. A special mention to Kiki the hotel Lama and Veronica her keeper and her knitting class.

2026-03-10 • via Tripadvisor
F
Francisco • couple • sk
10
Perfect place to stay in Cusco
Pros:

Staff services and location

Cons:

Nothing

2026-03-10 • via Nuitee
K
Krystina • couple • lu
1
Not good
Pros:

Itself the hotel looked ok
Nice lama

Cons:

Noisy, it feels like you are in the room with other people
Not very clean
We could not stay in this hotel - had to leave

2026-03-09 • via Nuitee
A
Anna • couple • es
6
Pros:

Very lovely property set in a courtyard with lots of area to sit. Breakfast had omelettes and waffles to order which were delicious! Staff in the restaurant and front desk were very friendly.

Cons:

There seems to be a process/communication issue at breakfast. Each day we stayed there the breakfast buffet was empty and we had to wait a long time for it to be refilled. In addition the omelette station chef did not have enough plates so they would take the plates from the buffet section which meant no plates for those wanting to eat the buffet too. The breakfast tasted great once we got the food, but something isn’t working!

2026-03-08 • via Nuitee
J
JOAO • family_with_children • gb
6
Could be better
Pros:

location

Cons:

Breakfast was not served at 6am as offered at check-in. No heating or air conditioning in the rooms.

2026-03-07 • via Nuitee
R
Robert • solo_traveller • us
7
Everything was great, especially the staff, except for housekeeping
Pros:

The staff were amazingly friendly and helpful. The location is great, a little bit away from the Plaza Mayor, the main tourist center of Cusco, but still close enough. That meant the closest restaurants were not the tourist magnets but were mostly for the locals. Although the room was a bit "rustic," the bathroom was modern, with a large shower that had plenty of hot water. And the property's pet alpaca is a nice touch.

Cons:

My main complaint was with housekeeping. They did not empty the trash in my room even once during my four-night stay, This was not much of a problem in the main room, but this was definitely a problem in the bathroom where you do not put your paper in the toilet. Not emptying that bin for several days was a huge negative for me. The room definitely was a bit "rustic," in that it lacked, among other things, central heating. This is Cusco and it does not get very cold, but when it's damp, it can feel cold. The hotel solved this problem by quickly providing a space heater. (And the beds have sufficient blankets on them.)

2026-03-06 • via Nuitee
L
Lesley • couple • au
10
Pros:

The staff were lovely, it’s in a great location. The pick up service from the airport is great. It was nice to get to feed Kiki the llama.

2026-03-06 • via Nuitee