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Facilities
Property facilities
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Guest education on local ecosystems and culture
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Non-smoking rooms
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Restaurant
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Room service
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Family rooms
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Currency exchange
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Board games/puzzles
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Evening entertainment
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Happy hour
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Cooking class
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Internet access
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Games
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Housekeeping on request
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Concerts/live shows
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Wine release events
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Japanese garden
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Free bus station shuttle
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Guest education on local ecosystems and culture
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Central Location in Cusco
Union Hotel Cusco, located just steps away from Central Market and La Merced Church, offers a convenient and vibrant setting for your stay in Cusco.
Comfortable Rooms and Amenities
The hotel provides well-equipped rooms with modern amenities including a flat-screen TV, private bathroom, and coffee machine, ensuring a comfortable stay for all guests.
Relaxation and Dining Options
Guests can enjoy a delicious buffet breakfast each morning and unwind in the hot tub after a day of exploring the nearby attractions.
Experience the best of Cusco at Union Hotel Cusco - book your stay now for a memorable and enjoyable visit.
For VAT payment exemption, please be sure to provide passport with date of entry stamped + the TAM Andean Immigration Card.
Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Parking
No parking available.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 12 years old stay for US$8 per person per night when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Staff are pleasant and helpful.
Shower with warm water when the weather is at 6C outside. Not much improvement after complaint. Suggest the hotel to change the whole water system.
Breakfast was good, location to centre is brilliant, the room and communal areas were very clean and looked after. Kiki is adorable! It was really helpful that they helped arrange our transport to and from the airport for us.
Despite it being advertised, there was no live music in the evenings, however, we were in shoulder season so that could explain it. Would be really useful if reception could confirm to guests on arrival where the water filters are.
I stayed at the Union Boutique Hotel in Cusco for four days during my recent trip. While there are some highlights, my overall experience did not quite match the impression given by the website, and I don't feel it was the best value for the money.
The front desk staff was great! Very helpful and you are able to contact them via WhatsApp. They quickly answered any questions and were very helpful. Thank you!
Kiki the alpaca was cute, but apparently does not like women (as told to me by the breakfast staff) she barked at me as I was passing her. Another hotel quest we met stated the same thing happened to her.
The hotel is within walking distance to everything, including the San Pedro Market and tons of great restaurants and shops. Despite being so central, the hotel is situated on a quiet street, so street noise was rarely an issue.
The room was much
smaller than I anticipated, the bed itself was comfortable, and the linens (bed and bath) were good quality, although only two bath towels provided. The room we stayed in did not look like any of the photos online and the bathroom was quite dated with very few amenities.
Housekeeping was a frustration. Even with the "service requested" sign out, our room wasn't cleaned until I specifically called the front desk on the third day. We also had an incident where our sign was flipped to "Do Not Disturb" while we were out, preventing service.
While the neighborhood is quiet, the internal noise is a problem. The halls have concrete floors, and because tour groups leave for early excursions around 4:00 AM, the sound of suitcases rolling down the hall echoed and woke us up on two of the four nights. There was also construction going on in a room in our hall. It started around 8am and didn’t finish until 5pm, loud talking, and the noise that comes with renovations for two of our four days there.
There is no dinner service available, which was a hassle when we weren't feeling great during the first day of adjusting to the altitude. We only tried the breakfast once; there wasn't much variety. For me with a gluten intolerance,
I was only able to safely have eggs and fruit.
Given the price point of roughly $1,000 USD for four days, I expected a higher standard of facilities. I believe there are likely better options in Cusco at this price point. It’s a decent enough spot if you prioritize location above all else, but be aware of the internal noise and the discrepancy between the website photos and reality.
The union hotel is 5 min from san pedro church markert and train station .
Excellant location
This gotel gave me a taste of peruvian decor .
The staff was excellant .the breakfast was super .
Served with big smiles from juan zeberdee and my favorite guys name i cant rember .
The manger Edgar.even came in to work on is day of to deal with a enquire i had .hes so profesional .
A big shout out to the el pacas (kiki).
Mum Caterin who is a earth angel .
Thank you all for making my stay in cusco memroble .♥️🙏
Peuple always very helpfull
You are close to the City center
Walking on sage environnement
Do mot hésitâte to learn about
Ceviche, Pisco Sour they propose you Nice training
Breakfast time always serving you
Professionaly and really helpfull on Amy circunstánciese
Great spot in Cusco. Convenient location and the most kind and helpful staff. Shout out to Edgar and Juan!
Ligger 5 min gang fra Plaza de Armas, fint rent værelse og god morgenmad. Gratis kuffert opbevaring.
Clean and home like
No room slippers
Pænt rent og god morgenmad. Lagde rigtig godt, 5 min fra Plaza de Armas.
Meget koldt til morgenmad.
A localização excelente, rua em.frente ao mercado san pedro.
O quarto ficava no vlcorredor de passagem e o barulho de hóspedes chegando ou saindo era constante.
The staff at breakfast was very efficient and courteous. They made my breakfast an awesome experience.
The breakfast staff at the Union Hotel Cusco were excellent. They were friendly and attentive.
The breakfast and the staff were phenomenal!!!! They are so attentive and helpful. I would come back here just for them honestly and Kiki the llama 🦙 lol but seriously all of the staff here are amazing from the front desk to the people that are cleaning our rooms the kitchen and bar staff. This stay was absolutely amazing and I’ll be back next time I’m in Cusco !!!! Giuseppe and Alexis handle breakfast be sure to tip them well for all that they do! They really go out of the way to accommodate you.
The Union Hotel Cusco was our first impression of Cusco/Peru and it was a fabulous one. Starting with the staff, everyone made us feel so welcomed and at home; it was truly next level hospitality-- especially the breakfast staff and front desk. The hotel was conveniently located near the main square, but far enough away that we didn't have trouble sleeping at night. The center courtyard created a cozy vibe where we often relaxed and enjoyed the company of Kiki, the hotel's very own rescued alpaca. Highly recommend if you are looking for a local boutique hotel in Cusco!
A great place to stay in a great location. The staff and breakfast staff were friendly and welcoming. The hotel had a beautiful courtyard where we spent many afternoons enjoying the sunshine. The resident lama Kiki was an extra treat. Highly recommend this hotel.
Our stay here was lovely! The receptionists were very helpful and the restaurant was incredible- the best complimentary breakfast buffet I’ve had anywhere in the world. The staff was exceptional. We interacted with Julian the most who is the definition of hospitality and Guisseppe was delightful as well. Kiki, the baby alpaca on site, is a great addition to the overall experience!
The hotel itself is overpriced for what it is, but it's saving grace is Juan overseeing the breakfast service. He is friendly, accommodating and goes above and beyond, welcoming everyone as if they were an old friend, but not in a fake or overly familiar way either. He must really love his job and people. But that's just my opinion 😊
The hotel and staff are amazing. Kiki is my favorite (Alpaca).The rooms are nice and clean but there isn't much hot water or water pressure.
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