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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Garden
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Games room
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Currency exchange
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Daily housekeeping
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Airport shuttle (additional charge)
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Kid-friendly buffet
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Evening entertainment
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Shuttle service (free)
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Airport shuttle (free)
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Outdoor furniture
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Wine/champagne
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Airport drop off
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Airport pick up
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Tour/class on local culture
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Live music/performance
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Happy hour
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Cooking class
Review Highlights
Categories
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Property Description
Central Location in Cusco
Union Hotel Cusco, located just steps away from Central Market and La Merced Church, offers a convenient and vibrant setting for your stay in Cusco.
Comfortable Rooms and Amenities
The hotel provides well-equipped rooms with modern amenities including a flat-screen TV, private bathroom, and coffee machine, ensuring a comfortable stay for all guests.
Relaxation and Dining Options
Guests can enjoy a delicious buffet breakfast each morning and unwind in the hot tub after a day of exploring the nearby attractions.
Experience the best of Cusco at Union Hotel Cusco - book your stay now for a memorable and enjoyable visit.
For VAT payment exemption, please be sure to provide passport with date of entry stamped + the TAM Andean Immigration Card.
Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
Kiki the alpaca
No heating, loud, uncomfortable, very basic accommodation for the price, poor breakfast
O hotel é muito aconchegante.
O restaurante é muito bom, tanto para o café quanto para o jantar.
Todella sympaattinen paikka, henkilökunta oli mukava ja aamupala oli herkullinen. Hotelli säilytti laukkujamme neljän päivän Inka trail vaelluksen ajan.
Suihkumme vähän reistaili eikä sieltä tullut lämmintä vettä.
Современный новый отель, прекрасная инфраструктура, большой номер, огромная удобная кровать, просторная ванная. Можно оставить багаж даже после чекаута. На территории живёт альпака. В первый день был хороший завтрак.
Горячая вода - в первое утро в районе 7 утра была едва теплая в течение часа, некомфортно принимать душ. На следующий день такой проблемы не было, так как отключили электричество и воды вообще не было с утра. Из-за этого также остались без горячего завтрака практически, и персонал ничего не сделал, чтобы как-то попробовать сгладить эту проблему.
Amazing location in the heart of Cusco. Staff are super friendly especially Juan. But we experienced rolling blackouts and the staff could have done more to manage a stressful situation. Blackouts are out of their control but managing the experience is not.
Le personnel pour la restaurations, très à l'écoute ainsi que les animations avec des personnes désirant partager leurs connaissances de façon très agréable. Kiki l'alpaga la mascotte de l'hôtel 5/5
Douches à peine tièdes quand on met le robinet d'eau chaude à fond. Insonorisation trop faible pour un 4*. Personnel de la réception pas toujours au niveau d'un 4* (pas tout le monde mais certaines). Sourires quand on parle du bruit de certaines chambres, demande de payer un supplément pour une trace de bouton de moustique éclaté dans les draps (demande annulée au final mais c'est du jamais vu), bref un effort à faire pour se mettre au niveau du stanbding de l'hôtel pour les receptionnistes.
Posizione centrale per muoversi a piedi e presenza di Kiki (alpaca mascotte)
In camera la prima notte non siamo riusciti a dormire per il freddo e per la luce che entrava dalle finestre (no tende oscuranti), la seconda notte non la giudico in quanto siamo stati via a Machu Pichu, la terza notte dopo aver richiesto il cambio stanza ci hanno messo in una stanza comunque fredda ma con il disagio che quella sera nel quartiere non andava l’acqua calda. Dopo aver insistito molto per il disagio delle notti passate nell’hotel Union ci hanno fatto un refund parziale che abbiamo apprezzato e hanno reso il voto di questa recensione non insufficiente.
We experienced electricity and water disruptions during our two nights stay in this hotel. The hotel reception would not provide us with a clear explanation for the repeated electricity and water disruptions. This morning, however, one of the waiters informed me that the disruption was district-wide.
Even if the problem was beyond the hotel's control, I believe a four-star hotel should have had contingency measures in place to minimize the impact on its guests. A standby generator or another emergency power system could have provided essential electricity during the outage. The hotel should also have an adequate reserve water tank or emergency water supply so that guests can continue to use the toilets, wash, and meet other basic needs when the main water supply is interrupted.
More importantly, the hotel could have communicated openly with its guests about what was happening, provided regular updates, explained what emergency measures were being taken, and offered temporary alternatives while the problem was being resolved. Instead, we were left without clear information and had to repeatedly ask the reception about the situation.
I understand that a district-wide disruption may not have been caused by the hotel. However, the hotel's responsibility is not only to prevent problems within its control, but also to be prepared to respond appropriately when outside problems affect essential services. For a four-star, service-oriented hotel, reliable contingency plans for basic necessities such as water and electricity should be expected. Even a much more modest hotel should have basic emergency measures in place to protect the comfort, sanitation, and safety of its guests.
A concrete example of how the disruptions inconvenienced us was I woke up the other day, I urgently needed to use the bathroom. The situation had become so difficult that I even asked reception if they could bring me a bucket of water so I could manually flush the toilet after using it. I also considered going to a restaurant just to use the restroom and take care of my basic needs there, but at around 5:00 a.m., I wasn't even sure if any restaurants would be open. These were the kinds of alternatives I had to think about because there was no running water.
I
Perfect spot in the centre. Walking distance to anything I needed.
Nada
La habitación, con publicidad engañosa,
Friendly bar and restaurant staff and lovely communal areas.
Live music and options to take part in some free activities during your stay
Rooms were very dated and I wouldn’t consider it a boutique hotel.
Very noisy - we had two rooms on the ground floor and one room was right on a busy road and in the other room you could hear people using the bathroom/walking around.
Struttura molto accogliente, posizione centrale e strategicamente vicino alla stazione, staff disponibile, buona colazione
Mancanza di un piccolo frigo in stanza
Good service and food ! I would recommend to stay in that hotel
Top notch breakfast and excellent service
Schone nette kamers, redelijk ontbijt maar veel beter dan de gemiddelde ontbijten bij Peruaanse hotels. Vriendelijk personeel en onbeperkt koud en heet gefilterd water.
Het hotel kan luidruchtig zijn, vooral als je aan het begin van de hal slaapt. Verder zijn er geen verduisterende gordijnen en schijnt er veel licht vanuit de hal de kamer in. De alpaca had van ons niet gehoeven, hij ziet er niet heel gelukkig uit.
The location and ambiance were perfect. It’s within walking distance of the markets, restaurants, and bars. Plus, the rooms are so charming. We had one with the most quaint balcony overlooking the alleyway and mountain with the Viva El Peru sign. On top of that, the staff & service are exceptional. From the warm welcome to the complimentary breakfast - our group of 3 would highly recommend.
Beautiful hotel,amazing staff. Fantastic location. The breakfast is amazing and nothing is to much for the staff they are so kind.
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