Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Currency exchange
See all facilities

Review Highlights

Pros:
Helpful and accommodating staff
Great location and activities
Cons:
Rooms not matching photos
Noisy streets near certain rooms

Categories

Cleanliness
8.7
Overall clean but some mentioned issues like dark rooms and lack of ventilation in bathrooms.
Service
10
Staff is described as very helpful, accommodating, and kind throughout various reviews.
Location
9.7
Consistently highlighted as a great location with central access to markets and attractions.
Room Quality
8.7
Rooms were noted to differ from pictures; some found them dark or uncomfortable.
Amenities
9.7
Activities like cooking classes and friendly alpacas add unique value.
Value for Money
9.2
Breakfast and room sizes were somewhat questioned versus price, but overall value remains positive.
Food and Beverage
9.2
Breakfast is mentioned, though some reviews imply it could be more substantial.
Overall Experience
10
A generally positive experience with great staff and location, balancing small drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:48

Property Description

Central Location in Cusco
Union Hotel Cusco, located just steps away from Central Market and La Merced Church, offers a convenient and vibrant setting for your stay in Cusco.

Comfortable Rooms and Amenities
The hotel provides well-equipped rooms with modern amenities including a flat-screen TV, private bathroom, and coffee machine, ensuring a comfortable stay for all guests.

Relaxation and Dining Options
Guests can enjoy a delicious buffet breakfast each morning and unwind in the hot tub after a day of exploring the nearby attractions.

Experience the best of Cusco at Union Hotel Cusco - book your stay now for a memorable and enjoyable visit.

Important information:

For VAT payment exemption, please be sure to provide passport with date of entry stamped + the TAM Andean Immigration Card.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for US$8 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1523 reviews
Cleanliness: 8.7
Service: 10
Location: 9.7
Room Quality: 8.7
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 10
V
V108OXlisaa • Family
10
Best complimentary breakfast & cute baby alpaca!
Pros:

Our stay here was lovely! The receptionists were very helpful and the restaurant was incredible- the best complimentary breakfast buffet I’ve had anywhere in the world. The staff was exceptional. We interacted with Julian the most who is the definition of hospitality and Guisseppe was delightful as well. Kiki, the baby alpaca on site, is a great addition to the overall experience!

2026-05-16 • via Tripadvisor
B
Blueskies9018 • Solo travel
10
Great Breakfast service staff.
Pros:

The hotel itself is overpriced for what it is, but it's saving grace is Juan overseeing the breakfast service. He is friendly, accommodating and goes above and beyond, welcoming everyone as if they were an old friend, but not in a fake or overly familiar way either. He must really love his job and people. But that's just my opinion 😊

2026-05-16 • via Tripadvisor
A
angelafR6501JI • Family
8
Great spot!
Pros:

The hotel and staff are amazing. Kiki is my favorite (Alpaca).The rooms are nice and clean but there isn't much hot water or water pressure.

2026-05-16 • via Tripadvisor
J
Jerry Wei • solo_traveller • ca
9
2026-05-16 • via Nuitee
W
Whittington • solo_traveller • es
10
Pros:

The location is perfect and edgar is very helpful .
Also all the dinning staff are always cheerful zeb and juan .
5 min from san pedro train and markert .
Whats not to love ♥️🙏

Cons:

I didnt like booking changing the price .
I booked at a good deal 330 for three nights i paniked and cancelled it .when i rebooked it you increased price to 440 i do not think its worth that and i never noticed as ive glocomber and never n9ticed increase till i arrived .

2026-05-16 • via Nuitee
Z
Z3518HEjessew • Friends getaway
10
Most unique hotel I’ve ever stayed at
Pros:

This place is amazing! The staff is so kind & helpful, especially Juan who is part of the breakfast staff. The breakfast that is included in your stay is gourmet. You can have a seat right next to the window to KiKi’s ( hotels llama ) little home . There’s beautiful wood workings & so many windows it feels like you’re outside but with the warmth of being indoors . I would highly recommend this place

2026-05-15 • via Tripadvisor
D
David • extended_group • gb
8
Comfortable rooms not from the main plaza
Pros:

Great rooms with huge comfortable beds
Superb breakfast and friendly staff

Cons:

We missed out on a food demonstration

2026-05-15 • via Nuitee
P
Pierre • couple • ca
7
Hôtel sympa.
Pros:

L’emplacement près du centre historique.

Cons:

Incapacité d’ouvrir les fenêtres. L’emplacement de la chambre n’était pas au top.

2026-05-14 • via Nuitee
1
199rosangelam • Family
10
Clean room, helpful staff and great breakfast!
Pros:

The hotel is clean and the staff is incredibly friendly. The hotel’s per alpaca Kiki is an added bonus, my kids loved the story behind it as well.
The breakfast staff was especially pleasant and helpful, they made sure to cater to every one of our needs, including the needs of picky kids.

2026-05-13 • via Tripadvisor
P
PHoward • family_with_children • us
9
Pros:

Our recent stay a this hotel was exceptional from start to finish. Excellent Amenities and the breakfast was outstanding. Highly recommend.

2026-05-13 • via Nuitee
C
catherine • solo_traveller • gb
7
2026-05-12 • via Nuitee
I
Inga Björk • extended_group • is
8
Pros:

Frabær morgunmatur og góð þjónusta.

2026-05-10 • via Nuitee
Z
Zeynep • couple • nl
6
2026-05-09 • via Nuitee
A
ANTONIA • couple • es
1
No anar-hi!!
Pros:

Res

Cons:

No hem tingut aigua calenta, feia molt de fred dintre de l'habitació, la pared de la banyera estaba plena de mo negre de no fer-ho net, el berenar del matí molt fluix....un desastre d'estada.

2026-05-09 • via Nuitee
T
Tim • couple • gb
9
Very good stay at the Union Hotel
Pros:

Breakfast was lovely, staff were great. Location is perfect.

Cons:

Very noisy when other guests were checking out early for treks

2026-05-08 • via Nuitee
W
Walter • couple • cl
8
Hotel está buenísimo pero deben mejorar cosas básicas, igual lo recomiendo.
Pros:

El personal es muy atento, muy buena disposición para ayudar, nos guardaron la maleta para salir después del check out. La cortesía y amabilidad del personal. La verdad es que la habitación estuvo impecable, de buen gusto, todo muy limpio. La ubicación, excepcional, a pasos del mercado donde puedes encontrar todo tipo de regalos, recuerdos, comida local, etc.

El desayuno muy bien y los meseros nos dieron un muy un servicio.

Calidad Vs precio muy bien.

Lo más tierno es la alpaca que circula en el patio, la mascota del hotel, una ternura.

Cons:

Que permitan fumar en el patio central que está justo frente a las habitaciones. Justo me tocó el primer piso Habitación 102 y la primera noche hubo turistas fumando en el patio. Muy desagradable despertar a las 3 am con ese olor a cigarro.

Las instalaciones tienen material muy ligero, y eso provoca que todos los ruidos se escuchen a media noche; conversaciones, maletas, cualquier sonido, electrodomésticos, etc

Alguien descuidó el agua caliente o pasó algo, porque tuve que llamar a recepción para pedir ayuda y activar el agua caliente, me pasó dos veces.

2026-05-05 • via Nuitee
A
academic_traveler81 • Solo travel • New York City, New York
6
acceptable but poorly managed
Pros:

First, the good things: Union Hotel is in a fairly central location near the San Pedro Market. The rooms are clean, the beds are comfortable, and Kiki the alpaca is a hoot. The staff who clean and serve in the restaurant are generally better than the front desk staff. The latter are a problem.

When I checked in, I was charged 10% more than the amount stated in my confirmation email. I eventually figured out that this was a standard service charge, but it seemed like a bit of sharp practice. I was immediately presented with a detailed legal form stating that the hotel was not responsible for anything stolen from my room. I stayed at six different hotels during my two weeks in Peru, and this is not standard practice. I asked the concierge if I could sign up for the much-advertised weaving class the next morning. She dismissed me by saying that she didn't know if it was happening.

Early the next morning, I returned to the front desk and asked a different employee if I could sign up for the weaving class. She said she had no record that I was staying in the hotel. I showed her my room key and my name in the hotel register; it then transpired that my name was also on the printout of guests on her desk, but she could not find it in the computer. I did eventually get to attend the weaving class, which was actually a knitting class. Some of the other advertised activities, such as the live music, were not happening when I was there.

In the breakfast room, there is a large poster stating that pancakes and waffles are offered "Todos las dias." I twice tried to order a waffle and struck out each time. On one occasion, it took the servers 15 minutes to tell me that waffles would not be served that day. On the third morning, I didn't even ask.

There were several small problems with my room, including peeling floorboards and a bright light outside the door that shone into the room through the transom every night and could not be blocked. The room never got entirely dark.

When I was leaving to join a tour group, I asked the front desk to book me a taxi. Without asking, the concierge booked me a taxi to the airport. This caused all sorts of trouble; the taxi driver had to pull aside on the main road and have a long conversation with his dispatcher before he agreed to take me to the hotel at which I was joining my tour group. He also overcharged me, but I didn't feel like arguing about it because he had been misled by the Union Hotel staff, and it wasn't his fault.

Overall, this hotel is fine for a few days, but the management is a carnival of incompetence and I certainly would not stay there again. You can find equally nice hotels in Cusco, a little simpler but with much better service, for half the price that Union charges.

2026-05-04 • via Tripadvisor
T
Tim • extended_group • gb
9
2026-05-04 • via Nuitee
A
Alan • couple • gb
9
Pros:

Lovely place with nice courtyard. A short walk from the centre of town. Staff great and they looked after our luggage when we went to Machu Picchu for a couple of days.

2026-05-03 • via Nuitee
Q
Q6137VXgiulianam • Couples
10
A Great Stay and Rescued Baby Alpaca!
Pros:

Great check in and check out process. The front desk staff was very friendly and willing to assist with recommendations and luggage storage.

The breakfast was delicious. The breakfast staff was incredibly attentive and friendly.

A plus is that there’s a rescue baby alpaca living on the premises. Kiki the baby alpaca was the cutest and is so loved.

2026-05-02 • via Tripadvisor