Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Currency exchange
See all facilities

Review Highlights

Pros:
Helpful and accommodating staff
Great location and activities
Cons:
Rooms not matching photos
Noisy streets near certain rooms

Categories

Cleanliness
8.7
Overall clean but some mentioned issues like dark rooms and lack of ventilation in bathrooms.
Service
10
Staff is described as very helpful, accommodating, and kind throughout various reviews.
Location
9.7
Consistently highlighted as a great location with central access to markets and attractions.
Room Quality
8.7
Rooms were noted to differ from pictures; some found them dark or uncomfortable.
Amenities
9.7
Activities like cooking classes and friendly alpacas add unique value.
Value for Money
9.2
Breakfast and room sizes were somewhat questioned versus price, but overall value remains positive.
Food and Beverage
9.2
Breakfast is mentioned, though some reviews imply it could be more substantial.
Overall Experience
10
A generally positive experience with great staff and location, balancing small drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:48

Property Description

Central Location in Cusco
Union Hotel Cusco, located just steps away from Central Market and La Merced Church, offers a convenient and vibrant setting for your stay in Cusco.

Comfortable Rooms and Amenities
The hotel provides well-equipped rooms with modern amenities including a flat-screen TV, private bathroom, and coffee machine, ensuring a comfortable stay for all guests.

Relaxation and Dining Options
Guests can enjoy a delicious buffet breakfast each morning and unwind in the hot tub after a day of exploring the nearby attractions.

Experience the best of Cusco at Union Hotel Cusco - book your stay now for a memorable and enjoyable visit.

Important information:

For VAT payment exemption, please be sure to provide passport with date of entry stamped + the TAM Andean Immigration Card.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for US$8 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1452 reviews
Cleanliness: 8.7
Service: 10
Location: 9.7
Room Quality: 8.7
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 10
A
Alexander • solo_traveller • us
8
Great location with stylish and modern amenities, but sleep was impacted by noise.
Pros:

The layout was super cool with an internal courtyard and cafe. It’s also less than a 5 minute walk to the San Pedro Market. The bathrooms are updated and modern, and the beds are comfortable. The hotel staff was very helpful in arranging a taxi to the airport.

Cons:

From 2am till the morning, there was significant conversational noise. I’m unsure whether it was other guests, staff, or a venue next door, but for an establishment meant for rest, it was disruptive. I would appreciate clearer enforcement of quiet hours.

2026-02-13 • via Nuitee
J
jean michel • couple • fr
7
des petits détails qui gâchent un peu le séjour
Pros:

à part le personnel de la réception et notamment Jennifer particulièrement compétente et efficace l'hôtel est correct mais pas franchement à la hauteur de ses quatre étoiles

Cons:

l'exiguïté de la chambre qui ne permet pas d'ouvrir une valise, l'absence d'insonorisation, la manque d'aération, ampoules ne fonctionnant pas ... la réception est super mais le reste ne suit pas toujours

2026-02-12 • via Nuitee
R
Rebeca • extended_group • cr
8
2026-02-11 • via Nuitee
M
Maria • couple • ae
8
2026-02-11 • via Nuitee
Y
Yanky • couple • us
10
2026-02-10 • via Nuitee
R
ROCIO BEATRIZ • couple • pe
9
2026-02-09 • via Nuitee
A
Ariel Andre • solo_traveller • pe
7
2026-02-09 • via Nuitee
J
Johnnie • couple • au
8
Pros:

Location and helpful staff

Cons:

Provides “filtered water” - new water bottles would be better

2026-02-08 • via Nuitee
S
Simone • couple • br
8
Muito conforto
Pros:

O estilo/conforto da acomodação, o contato com a Ilhama que vive no local e a maior variedade do café da manhã.
Quarto enorme com muito conforto. Cama King, Tv grande, armário enorme para quem gosta de desfazer as malas, cafeteira, aquecedor, chuveiro com opções de saída de água na parede. Para muitos dias muito confortável.
A Ihama que vive nas instalações para mim foi o ponto alto da experiência.
Para mim o valor da tarifa desse hotel você está pagando o conforto das instalações.

Cons:

Localização. Achei um pouco afastado da praça principal e com nada perto para comer. Chegamos tarde de viagem, bem cansados e tivemos que pagar Uber para ir e voltar para poder comer algo.
No café da manhã também sugiro deixarem o café disponível para nos servirmos pois dependendo da lotação do horário o funcionário que fica servindo não da conta de dar atenção para todos.

2026-01-31 • via Nuitee
S
Simone • couple • au
3
Don't stay here if you want to have a clean bedroom
Pros:

The entrance, it is a beautiful building and they have a resident alpaca called Kiki

Cons:

The room smelt due to lack of air ventilation, therefore there was mould growing in the bathroom of room 101. You can hear the people above you walking loud so slept with ear buds. The amenities are old, like the floor is coming away and then there is a random fireplace that is electric hanging on the wall. The towel was stained, and it was a generally uncomfortable stay. We paid an extra US 15 to check in 2 hours prior, I would recommend other hotels over this one, this felt like a hostel. The ladies on reception are lovely but they are understaffed, there is one person to run the whole place.

2026-01-29 • via Nuitee
A
Anastasia • solo_traveller • ru
8
2026-01-29 • via Nuitee
A
Anastasia • solo_traveller • ru
9
2026-01-29 • via Nuitee
P
Pablo • couple • cl
9
2026-01-25 • via Nuitee
M
María José • couple • mx
8
2026-01-25 • via Nuitee
E
Emily • couple • gb
10
Lovely quiet hotel in Cusco
Pros:

We loved the quiet ambience of the hotel - the resident alpaca Kiki is also so cute. The cooking class and cocktail making class run by the hotel were so much fun and we really enjoyed our breakfasts there too! We also got a bottle of water in the room each day which was really appreciated. We did our laundry there too after the Inca trail trek and reception organised this to be done within a day.

Cons:

The shower was a bit tricky to work but once we got it going the water pressure and temperature were great!

2026-01-25 • via Nuitee
M
María José • couple • mx
8
Buen lugar pero no tan cómodo para descansar
Pros:

Kiki es lo mejor! y las instalaciones son lindas, la ubicación es muy buena y el servicio del personal excelente.

Cons:

La cama no es muy cómoda, se puede sentir la división entre las dos camas individuales que juntaron para hacer una king. Las almohadas tampoco fueron cómodas.
Tuvimos dos reservaciones, la primera noche no pudimos dormir por el ruido que se escucha y las toallas estaban percudidas.
En la segunda reservación no tuvimos el problema del ruido y las toallas estuvieron bien.

2026-01-25 • via Nuitee
S
sagit • family_with_children • au
8
Probably not value for money
Pros:

There was a free pick up from the airport that was very smooth and made the start really good. Especially as a family with kids.
The hotel is cute. It’s in a good location. The reception staff speak very good English. The room we had , felt more like a motel, small and window was facing to the restaurant so not private. Not fridge in the room. Wifi keeps cutting out.

Breakfast was great. Well presented and tasty.

Cons:

There is a false advertising that lots is happening in the hotel like cooking class, music, and in the end. There was nothing. The sign is in your face in a big A frame with times, but misleading as nothing is actually going. I am not sure why the owner of the hotel /manager wants it there. But be aware of this is the WHY you chose to come.

2026-01-20 • via Nuitee
E
Erika • couple • es
10
Pros:

Kiki y el personal muy amables

2026-01-19 • via Nuitee
D
Didem • couple • tr
6
Central location, very good reception staff, poor comfort
Pros:

The location is very convenient, very close to the center. The courtyard is really a cosy, warm place to relax after a long day. Kiki was the cutest baby we’ve seen during our trip.
The reception staff was excellent in welcoming us, checking in was very smooth and easy. They helped us a lot with organizing a taxi for a very early hour in the mornin. Also the receptionist was very kind to recommend us very good restaurants in Cuzco.

Cons:

Room size was good but the comfort level was low. I think it’s a bit overpriced for that room. Daylight comes in low because of the small windows, noise coming from outside and beds were not that comfortable. Bathroom size and the shower were fine.
Two points I’d like to explain why I give a low rating, in addition to the poor comfort:
1- We had to leave at 05:30 AM in the morning, taxi was already organized by the reception (thank you again). But we had 3 big luggages to take from 2nd floor down to the main entrance and when we asked, “they said we have 24/7 reception, call us in the morning and we’ll send someone”. We called them around 5 AM and there was only the reception lady who cannot carry those heavy luggages. We haven’t let her do that and tried to handle ourselves. It was a big hassle, my friend injured her ankle and dropped her mobile while carrying the luggage.
2- We asked for replacing our breakfast with sandwiches and the receptionist organized it well, thank you, but the bread was at least 2 days old and the sandwich was terrible.

2026-01-19 • via Nuitee
C
Callas • solo_traveller • us
1
2026-01-19 • via Nuitee