Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Currency exchange
See all facilities

Review Highlights

Pros:
Helpful and accommodating staff
Great location and activities
Cons:
Rooms not matching photos
Noisy streets near certain rooms

Categories

Cleanliness
8.7
Overall clean but some mentioned issues like dark rooms and lack of ventilation in bathrooms.
Service
10
Staff is described as very helpful, accommodating, and kind throughout various reviews.
Location
9.7
Consistently highlighted as a great location with central access to markets and attractions.
Room Quality
8.7
Rooms were noted to differ from pictures; some found them dark or uncomfortable.
Amenities
9.7
Activities like cooking classes and friendly alpacas add unique value.
Value for Money
9.2
Breakfast and room sizes were somewhat questioned versus price, but overall value remains positive.
Food and Beverage
9.2
Breakfast is mentioned, though some reviews imply it could be more substantial.
Overall Experience
10
A generally positive experience with great staff and location, balancing small drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:48

Property Description

Central Location in Cusco
Union Hotel Cusco, located just steps away from Central Market and La Merced Church, offers a convenient and vibrant setting for your stay in Cusco.

Comfortable Rooms and Amenities
The hotel provides well-equipped rooms with modern amenities including a flat-screen TV, private bathroom, and coffee machine, ensuring a comfortable stay for all guests.

Relaxation and Dining Options
Guests can enjoy a delicious buffet breakfast each morning and unwind in the hot tub after a day of exploring the nearby attractions.

Experience the best of Cusco at Union Hotel Cusco - book your stay now for a memorable and enjoyable visit.

Important information:

For VAT payment exemption, please be sure to provide passport with date of entry stamped + the TAM Andean Immigration Card.

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.
Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.
Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for US$8 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1463 reviews
Cleanliness: 8.7
Service: 10
Location: 9.7
Room Quality: 8.7
Amenities: 9.7
Value for Money: 9.2
Food and Beverage: 9.2
Overall Experience: 10
A
Anna • couple • es
6
Pros:

Very lovely property set in a courtyard with lots of area to sit. Breakfast had omelettes and waffles to order which were delicious! Staff in the restaurant and front desk were very friendly.

Cons:

There seems to be a process/communication issue at breakfast. Each day we stayed there the breakfast buffet was empty and we had to wait a long time for it to be refilled. In addition the omelette station chef did not have enough plates so they would take the plates from the buffet section which meant no plates for those wanting to eat the buffet too. The breakfast tasted great once we got the food, but something isn’t working!

2026-03-08 • via Nuitee
J
JOAO • family_with_children • gb
6
Could be better
Pros:

location

Cons:

Breakfast was not served at 6am as offered at check-in. No heating or air conditioning in the rooms.

2026-03-07 • via Nuitee
R
Robert • solo_traveller • us
7
Everything was great, especially the staff, except for housekeeping
Pros:

The staff were amazingly friendly and helpful. The location is great, a little bit away from the Plaza Mayor, the main tourist center of Cusco, but still close enough. That meant the closest restaurants were not the tourist magnets but were mostly for the locals. Although the room was a bit "rustic," the bathroom was modern, with a large shower that had plenty of hot water. And the property's pet alpaca is a nice touch.

Cons:

My main complaint was with housekeeping. They did not empty the trash in my room even once during my four-night stay, This was not much of a problem in the main room, but this was definitely a problem in the bathroom where you do not put your paper in the toilet. Not emptying that bin for several days was a huge negative for me. The room definitely was a bit "rustic," in that it lacked, among other things, central heating. This is Cusco and it does not get very cold, but when it's damp, it can feel cold. The hotel solved this problem by quickly providing a space heater. (And the beds have sufficient blankets on them.)

2026-03-06 • via Nuitee
L
Lesley • couple • au
10
Pros:

The staff were lovely, it’s in a great location. The pick up service from the airport is great. It was nice to get to feed Kiki the llama.

2026-03-06 • via Nuitee
L
lucia • couple • es
8
Bien situado y personal agradable
Pros:

Situación y amabilidad del personal

Cons:

El bufett, muy simple para un 4 estrellas

2026-03-05 • via Nuitee
P
Patricia • couple • br
6
Muita coisa a melhorar!!
Pros:

Gostamos muito da oficina de pisco, estava realmente muito divertida e o prof foi muito gentil e disponível

Cons:

Fizemos a reserva para um período de baixa temporada. Algumas atividades que aparecem no anúncio não acontecem nesta época do ano ou o horário é diferente do divulgado. Chegamos la a noite, com muita chuva, para chegar ao nosso quarto precisávamos passar por uma área não coberta e mal iluminada. Nosso quarto tinha algumas goteiras e chovia sobre a cama. Os funcionários foram ágeis em nos trocar de quarto. O café da manhã era gostoso mas não havia reposição de vários itens quando eles terminavam. O anúncio oferecia tranfer para o aeroporto mas, no final da estadia nos comunicaram que era só para a chegada. Após uma pequena discussão a gerente disponibilizou o transfer para a saída também.

2026-02-27 • via Nuitee
L
Laurence • couple • fr
9
Pros:

L'accueil, la proximité de la plaza de las armas et du marché San Pedro.
Excellent accueil et niveau de service

Cons:

Rien

2026-02-25 • via Nuitee
V
vincentd553 • Couples • Salt Lake City, Utah
10
Fabulous stay in Cusco
Pros:

We had a wonderful experience at Union Hotel Cusco. The property is charming, with a pet alpaca roaming the beautiful courtyard adding to the ambiance. The rooms are spacious and spotless, and the staff is incredibly helpful. There was a wide choice of options at the breakfast buffet, including Peruvian dishes, which allowed us to experience local dishes. The location can't be beat - just a block from the huge San Pedro market. I can't recommended this hotel strongly enough!!

2026-02-23 • via Tripadvisor
富傑 • solo_traveller • tw
8
Pros:

飯店很貼心，在我們飛機落地以後幫我們從機場接到飯店來

2026-02-23 • via Nuitee
9
90thandKO • Solo travel • New York City, New York
10
Great location and Kiki
Pros:

Hotel has a funky vibe that is welcoming. The room had a large bed, desk, and full size bathroom with walk in shower. The bathroom had a step up which was easy enough to negotiate but might be an issue for those with limited mobility. The closet was small. The room was warm during the day but comfortable at night when the temperature dropped. Breakfast had warm and cold options. The coffee was especially delicious. The lobby had tea and water available 24/7. The hotel is well located, an easy walk to the San Pedro market and town square. My hotel has a resident alpaca, Kiki. Kiki hangs out in the courtyard and if perfectly adorable.

2026-02-16 • via Tripadvisor
A
Alexander • solo_traveller • us
8
Great location with stylish and modern amenities, but sleep was impacted by noise.
Pros:

The layout was super cool with an internal courtyard and cafe. It’s also less than a 5 minute walk to the San Pedro Market. The bathrooms are updated and modern, and the beds are comfortable. The hotel staff was very helpful in arranging a taxi to the airport.

Cons:

From 2am till the morning, there was significant conversational noise. I’m unsure whether it was other guests, staff, or a venue next door, but for an establishment meant for rest, it was disruptive. I would appreciate clearer enforcement of quiet hours.

2026-02-13 • via Nuitee
J
jean michel • couple • fr
7
des petits détails qui gâchent un peu le séjour
Pros:

à part le personnel de la réception et notamment Jennifer particulièrement compétente et efficace l'hôtel est correct mais pas franchement à la hauteur de ses quatre étoiles

Cons:

l'exiguïté de la chambre qui ne permet pas d'ouvrir une valise, l'absence d'insonorisation, la manque d'aération, ampoules ne fonctionnant pas ... la réception est super mais le reste ne suit pas toujours

2026-02-12 • via Nuitee
M
Maria • couple • ae
8
2026-02-11 • via Nuitee
R
Rebeca • extended_group • cr
8
2026-02-11 • via Nuitee
W
warrenk602 • Couples
10
HIGHLY RECOMMEND!!
Pros:

Union Hotel Cusco was absolutely amazing helping us out with delayed flights and picking us up to come and settle into Cusco. A big highlight is Kiki the Alpaca with her Mom Veronica and teaching us all about making the wool for textiles and giving us a lesson ! Highly recommended!!!

2026-02-10 • via Tripadvisor
Y
Yanky • couple • us
10
2026-02-10 • via Nuitee
9
947hannat • Family
10
Would stay here again!
Pros:

Our family of 4 (2 boys 9&12) had a wonderful trip to Cusco. I have no complaints about this hotel.

A few things I would like to mention:
-Late checkout is until 12pm (vs 10am) and cost $20 USD
-they only serve breakfast, but it's complimentary! Some items you can find are: cereal,yogurt, watermelon, sandwiches, meat and cheese, mini Croissants.
-sushi is down the ally and my family enjoyed it.
-there is a coffee shop down the ally and pharmacy.
-a huge market down the way open every day 6-6.
-we were able to use our USA charger blocks (220). They offer adapters for a fee if you need it.
-shower has hotel water 😍
-no need to buy water bottles, they offer water refill
-someone here always speaks English.
-access to YouTube on TVs and a TV on both levels
-has a fridge and freezer (freezer is small)
-Feb 9-11th weather was cold enough (CA San Diego peeps) for us to wear pants and long sleeve. A little bit of rain. Nothing extreme.

Solutions:
-The hostel across the ally serves food, and it's tasty and you don't have to be a guest of the hotel.

Our hotel room is huge and 2 stories. Make sure if you do not want to climb stairs to mention that when you book.

2026-02-09 • via Tripadvisor
R
ROCIO BEATRIZ • couple • pe
9
2026-02-09 • via Nuitee
A
Ariel Andre • solo_traveller • pe
7
2026-02-09 • via Nuitee
J
Johnnie • couple • au
8
Pros:

Location and helpful staff

Cons:

Provides “filtered water” - new water bottles would be better

2026-02-08 • via Nuitee