Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Heating
Terrace
Family rooms
Garden
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good breakfast options
Cons:
Cleanliness issues
Minor service complaints

Categories

Cleanliness
8.09
Multiple reviews noted issues with room cleanliness and mold in the bathroom.
Service
9.56
The staff is described as friendly, kind, and helpful, despite some minor complaints.
Location
9.6
The hotel is well-located, with easy access to key areas and restaurants.
Room Quality
8.55
Rooms generally described as cozy and comfortable, but some had cleanliness issues.
Amenities
9.58
Several positive mentions of breakfast and available tea; noted transport options are a bonus.
Value for Money
9.54
Guests felt it was good value given the location and services, despite some complaints.
Food and Beverage
9.09
Breakfast was often praised, although some complaints regarding service occurred.
Overall Experience
9.56
Overall guest satisfaction is high, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:54

Property Description

Luxurious Accommodation: Illa Hotel in Cusco offers beautifully designed rooms with modern amenities such as free WiFi, flat-screen TV, and private bathrooms stocked with complimentary toiletries.

Convenient Services: Guests can enjoy a 24-hour front desk, on-site snack bar, and the option for laundry and ironing services. The hotel also provides an airport shuttle for added convenience.

Prime Location: Situated near Hatun Rumiyoc and San Blas Church, guests can easily explore the city's historic sites and vibrant culture.

Experience comfort and convenience at Illa Hotel - book your stay now for an unforgettable Cusco getaway.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18% .To be exempt from this 18% additional fee (IGV), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: CUZ

Location

Guest Reviews

9.2
Based on 484 reviews
Cleanliness: 8.09
Service: 9.56
Location: 9.6
Room Quality: 8.55
Amenities: 9.58
Value for Money: 9.54
Food and Beverage: 9.09
Overall Experience: 9.56
M
Michelle Elizabeth • family_with_children • nz
10
Pros:

The staff here were awesome thanks for making our trip so good.

Comfy beds, clean rooms and yummy breakfasts ... Highly recommend this great location too 🫶

2026-10-31 • via Nuitee
S
Susana Beatriz • family_with_children • ar
10
Pros:

La atención fue muy buena y todo muy cómodo

Cons:

.

2026-10-31 • via Nuitee
G
Guismo and friends Marinka • couple • fr
8
Confort et repos
Pros:

Le confort des chambres et la taille.
C’est plus beau en vrai qu’en photos.
Chauffage d’appoint si besoin.
Proche de tout.

Cons:

Le Monsieur du petit déjeuner était peu courtois.
A 10h02, il a éteins les lumières pour nous faire comprendre de partir.
Il aurait été plus simple de nous prévenir gentiment alors que nous terminions notre café.De plus, il était un peu rustre dans sa manière d’agir.

Le personnel de la réception pourrait prévenir que le dimanche c’est très compliqué d’obtenir un taxi .

2026-10-28 • via Nuitee
A
Andrea • couple • de
9
Ein wunderschönes Hotel mit toller zentraler Lage in Cuszco
Pros:

Schönes, ruhiges Zimmer
Tolles Frühstück
Zentrale Lage

Cons:

Alles war sehr gut

2026-10-26 • via Nuitee
M
Mary • solo_traveller • co
10
Buena elección en Cusco
Pros:

El hotel es lindo, queda en San Blas cerca de la plaza de Armas, como a 7 minutos, es lindo, colonial, la habitación muy limpia, es ecológico, buena atención, y te ofrecen taxi gratuito al aeropuerto.

2026-10-26 • via Nuitee
L
Leonardo Esteban • couple • ar
9
Buen hotel para conocer Lima por su excelente ubicación y buenas instalaciones
Pros:

Ubicación. Personal atento. Habitación muy cómoda.

Cons:

Escasas opciones sin gluten en el desayuno.

2026-10-25 • via Nuitee
V
Valentine Lopez-Alvarez • family_with_children • fr
9
Excellent séjour (5 nuits)
Pros:

La gentillesse du personnel.
L'emplacement incroyable.
Le petit déjeuner (les œufs avec cuisson sur demande !).
La chambre faite tous les jours.

Cons:

L'hôtel peut être assez bruyant (comme souvent au Pérou), il faut prendre des boules quies.

2026-10-22 • via Nuitee
M
MAMORU • extended_group • jp
10
何でこの価格でこの部屋に泊まれるの！？
Pros:

広くて、清潔な箇所が多くほとんど行き届いていた。

Cons:

お風呂にジャグジーがついていたが、汚れがすごかった

2026-10-20 • via Nuitee
T
Tanya • extended_group • au
9
Excellent location in clean and comfortable room filled with character and large, varied breakfast.
Pros:

Breakfast provided was large and varied options with cooked egg options. The location was in San Blas arts area and quiet yet lively area of restaurants, shops and art galleries. There was a surprise around every corner.

2026-10-19 • via Nuitee
J
Ju Saléh • extended_group • br
10
Pros:

Localização, limpeza, funcionários educados. Oferecem café da manhã na modalidade take out para passeios que iniciam muito cedo.

2026-10-18 • via Nuitee
J
Ju Saléh • extended_group • br
10
Ótimo custo benefício
Pros:

Educação dos funcionários, limpeza dos quartos, café da manhã e localização.

Cons:

A rua do hotel não permite a entrada de carros maiores. Como estávamos em 5, o menor carro q andamos foi uma mini van.

2026-10-18 • via Nuitee
P
Peter • family_with_children • gb
10
Great place, great staff, great location
Pros:

Great location, friendly staff. Awesome shower, lovely building.
... Ooh and booked last minute for a great price!

2026-10-18 • via Nuitee
L
Laouitos • family_with_children • fr
9
Pros:

Chambre confortable et propre.
Emplacement parfait pour visiter la ville.
Buffet de petit déjeuner varié et copieux.
Personnel agréable.
Bon rapport qualité-prix.

Cons:

Manque de luminosité et insonorisation imparfaire de la chambre.

2026-10-14 • via Nuitee
J
Jenny • couple • pe
10
EXCELENTE
Pros:

TODO

2026-10-13 • via Nuitee
A
Annaig • solo_traveller • fr
10
2026-10-12 • via Nuitee
W
WoonKyung • solo_traveller • kr
10
Pros:

직원들이 친절하고, 침대도 편하고 , 숙소가 깨끗하게 잘 관리됨. 아침 식사도 훌륭했고 , 체크 아웃시 공항끼지 무료로 샌딩해줌.

Cons:

없음.

2026-10-12 • via Nuitee
D
David • couple • au
9
Excellent!
Pros:

Kind staff

Cons:

No issues

2026-10-12 • via Nuitee
A
Abdol hossein • solo_traveller • us
10
Everything was good enjoyed staying there
Pros:

Good location and great staff and good breakfast

2026-10-12 • via Nuitee
S
Samreen • family_with_children • au
10
2026-10-11 • via Nuitee
B
Brendon • couple • jm
8
Lovely, the services were good and the staff helpful
Pros:

The design of the property was exceptional and the staff was good and helpful

Cons:

The rooms didn’t have the option for heating.

2026-10-10 • via Nuitee