El Truco Boutique Hotel

Loved my staying at the hotel! A big shout out to Fabi and Lucio who looked after me during my 4 days there 😊

La pileta debería funcionar y las macetas deberían tener bonitas plantas y flores ! Eso le falta a El Truco

Trying to figure out why my review is so different than everyone else’s! We stayed in room 104 maybe we got the bad room in the hotel.

My girlfriend and I are modest hotel stayers certainly not bougie type we don’t mind humble places. But this hotel is advertised as higher end which is definitely was not. The bathroom was very dated and poorly designed. Our toilet broke (would not flush) during our stay and there is no maintenance staff to repair it. The front desk employee tried to fix it but was unsuccessful so I had to fix it (somewhat) myself. The angle of the sink made it nearly impossible to wash your hands. Also the wall mounted hotel style hair dryer didn’t work. We asked for a substitute which they didn’t have. Finally, the included breakfast was very weak and the waiter was rude. All of these are would be normal minor issues during a hotel stay but added together along with the lack of attention by the staff encouraged us to end our stay early! We were very happy with the hotel we moved to (Tierra Viva). A much better hotel at a fraction of the price!!

Overall stay was adequate. Room wasn’t ready upon arrival. Needed to request heater as room did not have one. Looked like other rooms had. Also, shower water could have been warmer. On up side, breakfast was good (included). Staff was overall friendly.

hotel is well located, 3 min walk and you are in the main plaza which is full of restaurants and shops, also the ending point of many tours.

The personal was extremely friendly and really tried to make our stay pleasant, however, the first room we got was in the first level and since it’s a wooden floor we heard each pace and all the wood sounds from the upper floor, the bathroom had moho and the room humidity.

The second room we got, we requested a room change, the shower drain was clogged and the third room we got had a skylight, which lights the room early in the morning without an option to close it.

Other issues such as the possibility to being able to see from one room to parts of another without the possibility of obstructing the view also existed in some rooms

The hotel has a restaurant.

In general, we appreciate the personal attention we had, but the hotel in not for us, won’t come back

Cuando hicimos el check in llegamos de un viaje largo y toda la noche sin dormí y no revisamos en detalle lo que estábamos recibiendo.
Fuimos a almorzar y cuando regresamos al hotel nos dimos cuenta:
1- No había calefactor portátil para atenuar el frío
2- la puerta de la habitación no tenía ninguna seguridad por dentro.
3- El baño necesitaba más de media hora botando agua hasta que llegara el agua tibia. La puerta de la tina tenía moho negro y también el Las uniones de los azulejos. Se veía que hacía mucho tiempo no se le hacía una buena limpieza con liquids desinfectantes.
4-Al tratar de abrir una gaveta del único mueble que había para acomodar algo, se desclavó y la tapa cayó al piso.

The location was amazing. The hotel was acceptable for the price, just Ok. We arrived four hrs prior to the check in at 1pm, we waited till 1:15 and received a semi cleaned room, bed sheets were changed and proper, bathroom was partially cleaned, the cup was unwashed, the shampoo and conditioner were empty, even when we asked for refill, they remained empty. The faucet was broken and taped, The staff were friendly but not able to speak English, the courtyard is nice, fresh flowers were displayed.

A good hotel, staff was great and friendly. However, we were on the ground floor but heard the squeaky noise from above which disrupted our sleep.

Loved this hotel. Luce was fantastic and made us feel at home and was there whenever we needed her. The location is a dream and walkable to just about anywhere. The courtyard was a nice place to hang out to have coffee in the morning before we got our day started. Everyone was so friendly and we always got a "buenos dias" from staff as well as fellow travelers. I highly recommend El Truco!

Very noisy place! This hotel has 2 restaurants. One in front and one within the square of the rooms. From hearing the customers to the foot traffic of the employees the noise is Never-ending. Im talking until like 3am.

The bed in the room had a big dip in it so, it was uncomfortable. Each toss felt like i was going to roll off. The hot water takes a long time to turn on and is not accessible daily.

The office staff is a couple. The man is akward and tries to know your fulll iternary. He wanted to know my exact hours etc. No thanks. Our flight was changed on our last day. I asked to keep our luggage there for the 7 hour difference by booking an additional night. The woman didnt think i could hear the phone conversation and she began to hike up the price seeing that "we could afford it". I planned on giving her a tip regardless, but not then. When i saud no abd questioned the price she called our room over and over again.

This hotel is located very close to the main plaza, and is on another smaller plaza with a fountain. The hotel is nice with friendly staff and a delicious breakfast. For the money it is exvellent, especially if you are only going to sleep in the room. My room was very clean too. The only reason it didn't get a 10 is that the sheets are thin, the pillows are small and soft and the room was dark and unpleasant to be in. But for the money, it is very good.

This was such a great find. I paid half compared to the Ramada up the street and it was better. The rooms were clean. The restaurant connected with the hotel has live music and dancing in the evening. Even the breakfast was better. It is in a great location by the plaza and easy pick up for rainbow mountain. Highly recommend!

Perfect location. Great room and great service!

The hotel is very well located. Though unfortunately quite noisy, room was badly maintained (though bed was big and comfy) ans we had kitchen smell from restaurant underneath all day and night.
Got to say the staff was very friendly and helpful arranging covid test, finding a good parking lot etc..

Great place to stay! Very helpful and friendly!

We stayed about 5 days in El Truco. This hotel is very close to the main Plaza as well as to shops and restaurants. Check in is easy, our room was nicely decorated and breakfast is very divers. We liked our stay there.

Beautiful small hotel, the restaurant lovely and great food. The service was awesome, friendly and helpful.

Excelente location.

Super friendly staff. Great area! Everything was great!

Gorgeous decor, clean and perfect location to everything near square.

there was no shampoo on the shower and bad communication among the receptionists