Hotel Prisma Cusco

Hotels
8.2 (180 reviews)
Matara 394 , Cusco , pe

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Helpful service
Cons:
Soundproofing issues
Breakfast limitations
Street noise at night

Categories

Cleanliness
8.15
Guests often mentioned that rooms were very clean and well-maintained.
Service
8.95
Staff were frequently described as friendly, helpful, and attentive, especially in medical situations.
Location
8.45
Many reviews praised the convenient location, close to transport and attractions.
Room Quality
7.95
Rooms were a nice size but there were complaints about soundproofing and some inconsistencies in room types.
Amenities
8.05
Facilities like laundry and massage were appreciated, but breakfast choices were limited.
Value for Money
7.95
Some reviews indicated that prices were a bit high for the amenities offered.
Food and Beverage
7.75
Breakfast received mixed reviews; it was adequate but lacked variety and timely replenishment.
Overall Experience
8.35
Overall, guests felt positively about their experiences, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:33

Property Description

Charming Hotel near Temple of the Sun

At Hotel Prisma Cusco, guests can enjoy fully furnished rooms with private baths and hot-running water. Comfortable Accommodations are decorated with cream-colored walls and wooden furniture, some featuring red-bricked balconies with panoramic views.

Start your day with a buffet breakfast featuring regional products and chef-designed dishes at the on-site restaurant. Culinary Delights await you during your stay.

Conveniently located just 2 blocks from Temple of the Sun, with a 24-hour front desk and currency exchange service, Hotel Prisma Cusco offers Exceptional Convenience. Book now to experience the beauty of Cusco at our hotel.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: CUZ

Location

Guest Reviews

8.2
Based on 180 reviews
Cleanliness: 8.15
Service: 8.95
Location: 8.45
Room Quality: 7.95
Amenities: 8.05
Value for Money: 7.95
Food and Beverage: 7.75
Overall Experience: 8.35
F
Florencia Belen • extended_group • ar
9
Linda estadia
Pros:

En general bien. Algunos dias un poco escaso el desayuno pero estuvo bien.
El servicio excelente. Las habitaciones impecables y cómodas

Cons:

Todo muy bien.

2026-08-28 • via Nuitee
E
Enver Luis • couple • pe
8
2026-08-24 • via Nuitee
E
EDWIGE • solo_traveller • yt
7
Pros:

L'emplacement proche du centre.
La chambre propre et grande.

Cons:

Le petit déjeuner est simple et pas formidable

2026-08-24 • via Nuitee
M
Marioara • solo_traveller • us
9
2026-08-16 • via Nuitee
J
Judith • family_with_children • gb
7
2026-08-14 • via Nuitee
B
Barry • solo_traveller • us
9
Pros:

Crappy breakfast but it was free

2026-08-14 • via Nuitee
R
Reyes • solo_traveller • pe
8
2026-08-12 • via Nuitee
C
Cordón Aguilar • solo_traveller • gt
7
2026-08-04 • via Nuitee
W
William • couple • us
8
2026-08-02 • via Nuitee
S
Solano • solo_traveller • cr
7
Mejorar la atención al cliente
Pros:

Muy bonito

Cons:

El personal, cuando solicitamos q nos alistaran el desayuno porq saliamos temprano al Tour, la respuesta fue negativa. Muy mal internet y el TV x cable se desconectaba

2026-07-11 • via Nuitee
M
Margarita Catalan • couple • es
8
2026-07-06 • via Nuitee
M
Michelle • couple • au
8
Hotel Prisma a good jumping off point for tours from Cuso
Pros:

Comfy room with 2 pillows each. Room had a balcony which was fabulous to view the city but was very noisy at night especially as its festival time in Cusco.

Decent breakfast with cereals and hot bits and pieces.

Lovely bilingual staff and a good storage area for baggage.

Cons:

The central atrium area was noisy with talking and banging echoing up to the upper floors. Hot water was off and on...

2026-06-22 • via Nuitee
M
Miguelena • couple • uy
9
Pros:

fue muy buena la experiencia, muy buena ubicación

Cons:

n/a

2026-05-25 • via Nuitee
R
Robert • solo_traveller • gb
6
Convenient but noisy
Pros:

Location is central with lots of restaurants around

Cons:

Some of the rooms have windows on to the atrium - lack of fresh air, but also lots of noise rising from people hanging around in the lobby.

2026-05-23 • via Nuitee
C
Cecilie • couple • dk
7
2026-05-22 • via Nuitee
S
Susan • solo_traveller • us
9
Would definitely stay here again!!
Pros:

Great location, friendly staff, clean, comfortable room, an elevator and restaurant on site. They allowed me to check in early and also allowed me to do a late afternoon checkout (small fee for the late ckout). There was always Coca tea and coffee available in the sitting area which was very nice. I had a massage at the little place in the hotel and it was GREAT and super affordable.

Cons:

The restaurant had limited hours. The rooms directly facing Matara Street were VERY loud. I requested and received an interior room on my return stay and it was quiet and comfy.

2026-05-21 • via Nuitee
L
Laura • couple • pe
9
2026-05-16 • via Nuitee
P
Pamela • solo_traveller • us
7
Pros:

Comfortable room and bed.
Lovely balcony
Helpful staff
Spa services

Cons:

Elevator didn't work reliably.
Mediocre breakfast

2026-05-15 • via Nuitee
S
Sid2016 • solo_traveller • de
8
Nice amd clean Hotel 🌼
Pros:

It was clean, and the cleaning staff was wonderful. The room size was perfect for three people – we were in a four-bed room. And there was free parking (reserved in advance after prior arrangement – ​​highly recommended). Everything went smoothly.

Cons:

The room was very, very noisy – the windows are just single-pane glass. The hotel is very poorly soundproofed.

2026-05-10 • via Nuitee
J
Jeffrey • solo_traveller • ca
9
2026-04-26 • via Nuitee