Free
Children allowed

Facilities

Offsite parking discounted rates available
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Decent breakfast
Cons:
Old facilities
Poor heating
Restaurant issues

Categories

Cleanliness
6.1
Facilities are very old and lack maintenance, affecting overall cleanliness.
Service
8.6
Good attention from staff, standard quality for this hotel tier.
Location
9.1
Great location close to the center.
Room Quality
6.6
Room was cold with no heating, impacting overall quality.
Amenities
6.1
Amenities need improvement, particularly the shower and closet.
Value for Money
8.1
Good price for the central location and breakfast offered.
Food and Beverage
8.1
Decent breakfast, but restaurant had operational issues.
Overall Experience
8.1
Expectations were not fully met due to maintenance issues but overall acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 10:33

Property Description

Convenient Accommodations in Central Cusco

Practical Accommodations: Hotel El Puma, located in central Cusco, offers functional rooms with en suite bathrooms, air conditioning, and free cable internet. Suites even come with a sofa and LCD TV for added comfort.

Dining and Tour Options: Start your day with a delicious breakfast buffet featuring fresh fruits and juices. In the evening, dine at the hotel's restaurant and bar or explore nearby dining options on El Sol Avenue. Additionally, the tour desk can help organize trips to Machu Picchu and surrounding areas.

Convenience and Services: Benefit from guided city tours, bike rentals, and free parking during your stay. The hotel also provides an airport transfer service, making travel arrangements seamless.

Book your stay at Hotel El Puma for a memorable experience in Cusco!

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.

Check-in and check-out hours:
Check-out: 08:30 AM
Airport code: CUZ

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

Location

Guest Reviews

7.6
Based on 18 reviews
Cleanliness: 6.1
Service: 8.6
Location: 9.1
Room Quality: 6.6
Amenities: 6.1
Value for Money: 8.1
Food and Beverage: 8.1
Overall Experience: 8.1
C
Christopher • solo_traveller • pe
8
2025-11-25 • via Nuitee
W
William • solo_traveller • pe
5
NO CUMPLIO MIS ESPECTATIVAS
Pros:

EL DESAYUNO REGULA

Cons:

LAS INSTALACIONES MUY ANTUGUAS Y FALTA MANTENIMIENTO

2025-11-18 • via Nuitee
W
William • couple • pe
4
No me agradó
Pros:

La atención

Cons:

No fue lo que esperé, instalaciones muy desgastadas, no funciona su restaurante, la bañera tampoco funcionaba, estaba rota la cañería

2025-10-20 • via Nuitee
J
Joshua • couple • fr
8
2025-10-08 • via Nuitee
S
Scott • solo_traveller • us
8
Pros:

Great location
Decent complimentary breakfast

Cons:

Hot water in the shower takes forever to show up

2025-09-13 • via Nuitee
C
Carlos alberto • couple • co
9
Pros:

Ubicación y atención del personal

Cons:

No había calefacción, habitación muy fría. De resto muy buen hotel

2025-08-20 • via Nuitee
P
Paulo • solo_traveller • cl
9
Gracias por todo
Pros:

Cercanía con el centro, excelente desayuno buffet e instalaciones excelentes por un precio adecuado

Cons:

Mejorar ducha y closet

2025-07-02 • via Nuitee
A
Alistair • solo traveller • cn
7
Good value hotel in a good location.
Pros:

Good location, good breakfast, comfortable room. Good value.

2025-04-23 • via Nuitee
S
Shy-tyng • solo traveller • au
9
Superb
2024-11-21 • via Nuitee
H
Humberto • young couple • gb
8
Very good
Pros:

Great location and awesome staff

Cons:

Excessive noise coming from outside the hotel, Friday and Saturday night until 5AM. Unable to sleep.

2024-11-18 • via Nuitee
S
Stuart • group • gb
8
Great Value For Money Hotel - But Don't Expect Too Much
Pros:

Great value for money hotel in a central location. Good hot breakfast and very clean throughout.

Cons:

The hotel is very dated - this was clear from the photos and no surprise on arrival, but its in a great location with good staff and high standards of cleanliness, so with a refurbishment it could be really superb

2024-10-28 • via Nuitee
M
Madhavi • with friends • us
6
Pleasant
Pros:

Location

2024-10-05 • via Nuitee
J
John • young couple • gb
9
Superb
Pros:

Staff were very helpful and hotel well situated for centre of Cusco (5 minute walk)

Cons:

A bit noisy

2023-11-11 • via Nuitee
J
Jessie • solo traveller • au
4
Probably would not stay here again
Pros:

Ok location

Cons:

One night no hot water
Next night no cold water
Did not feel clean

2023-08-19 • via Nuitee
E
Emma • solo traveller • gb
7
Good
2022-11-27 • via Nuitee
T
Tenzin • group • us
10
Exceptional
2022-10-03 • via Nuitee
V
Verified traveler
6
Pros:

Un día no había agua caliente en las habitaciones.

2022-03-29 • via Nuitee
J
Jchrinyk
6
Pros:

The staff were nice but my check in was delayed for 45 minutes and the rooms were really cold even with a portable heater. On the web site it said free shuttle service to the airport and this wasn’t true n

2018-08-20 • via Nuitee