Polo Corporativo San Sebastian

Great hotel

We chose this hotel for its proximity to the airport, but it turned out to be one of the worst experiences of our trip. After a long day of touring, we arrived late at night, exhausted and just wanting a hot shower and rest. Unfortunately, there was no hot water.
Maintenance was supposedly sent, but after repeated calls to the concierge, we were told different stories: “one hour,” then “15 minutes,” and finally, at 1 a.m., that the system couldn’t be fixed until morning. There was no proactive communication from staff despite promises to update us.
The next day, we were assured the issue was resolved, but once again there was no hot water. We had no choice but to take cold showers before leaving as quickly as possible. To make matters worse, our requests for extra towels were ignored, and the room itself was cold and uncomfortable.

The staff were friendly but don’t speak English. The accommodations were sparse. Only 1 towel was in our room when we checked in at 1am. The hot water took way too long to wait for in the night. There’s no heat control in the room. But a short stay and the staff were as accommodating as they could be!

the lady at the front desk, Noamie (spelling?), was very helpful. She actually saved our trip to Pachupicchu! She arranged taxi to (2:30am!) and from (10pm) a bus station we had no idea. We had no idea where we were going! At end the taxi took us to the station nobody told us at the time of bokking! the staff was kind!

Spacious room with large bed was the one good thing about this hotel. Breakfast was okay, not to many choises. There was nothing else in room other than a small TV, a nightstand, desk and chair. No alarm clock, no working phone. Tv came on but didn't turn off, had to unplug it. Room was extremely cold with no heating system to adjust temperature. Water in bathroom sink cold. Shower water got a little cooler after allowing it to run for a while however pressure was so low you had to to take a sponge bath. There was no hairdryer, ironing board or toiletries in bath as you'd find in most hotels. The only thing supplied wa a bar of soap. There were no towels in room just a rough small towel on the sink that looked like it was for standing on. When I asked for towels I was given one large rough towel. No face towel or wash cloth was supplied. One of the tiles in bathroom was sitting out leaving a hole in wall near bathtub. Staff at front desk spoke no English. There was no offer or help in getting your luggage to your room if you needed it. There was no tourist infor in lobby or in room about anything the area and city had to offer. When asked about places to eat the guy at front desk had to look up restaurants on google. The location of hotel was not close to major shopping, and restaurants. Furniture stores were all that were found in walking distance. I was suppose to stay an additional four days. Decided to get another hotel where I was much happerier.

Good, affordable stay

Very nice for the area

It’s nice plase to stay

Very clean wifi and hot water worked great

It's a bit far from the main attractions, but you can't beat the price.

Ok

Good location, friendly people

Very nice place to stay! Clean and comfortable

we stayed in the hotel for 3 nights and the experience was very low. we booked 2 rooms. If you are fussy about bathroom use do not book this hotel. no proper drainage, no hot water, no pressure in the faucet and even no proper room service.

Where do I start: 1.when I arrive I was told that I didn't have a reservation. Once I show them my confirmation I was told that there was no room assign for me and they didn't have one like my reservation. 2.Once I got a room - The room didn't have toilet paper and was missing a curtain. 3.I ask for a hair dryer and it didn't work and smell like it was burning. 4.Breakfast was from 6-9 arrived at 6;50 and breakfast was not ready; the lady putting out the food and handling the bread was not wearing gloves. 5. I told 3 different front desk representatives about my concerns and each time I was told that some one from upper management will contact but them when I would follow up I was told by the next receptionist that hey didn't have any notes or complain on file. Poor Customer service.

Upon entering the hotel, the hotel appeared to be clean and nice. Staff were very welcoming and kind which was a definite plus. However, the bedroom itself was only okay. The bathroom’s mirror was completely tarnished and the shower lining was discolored and moldy. When I turned the shower on, the shower head was so big that the water escaped the tub entirely and made a huge mess. Thankfully I was only there for one night but it was uncomfortable and I would not recommend staying here for longer than one night.

Mix up on our stay.

Brown water came out of the shower spout when I turned it on. No jacuzzi tub, even though it was advertised to have one. No balcony. None of the surrounding restaurants were open when I arrived at 7:30pm. In regards to the included breakfast, I had a 30 minute window to eat before my flight but none of the food was ready. Only got to eat one watermelon slice before my airport pickup arrived.

Their service was great and friendly.
20 minutes of city’s center, taxis everywhere and the price $5 /$7 aprox

Shower head broke on first day, room was really hot