Muru Homely Hotel Cusco

Hotels
8.8 (1235 reviews)
Lucrepata Manzana C-11 , Cusco , pe

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean and comfortable rooms
Excellent location (walking distance to Plaza de Armas / San Blas)
Good breakfast for many guests
In-room kettle and coca/oxygen provided for altitude
Underground garage and kitchenette-style rooms
Nice city views from breakfast/upper floors
Generally quiet at night for many stays
Cons:
Noise and poor soundproofing (guests, lobby noise, alarms)
Shower issues: slow to heat / lukewarm / occasional mold
Some rooms lack exterior windows
No complimentary bottled water
Breakfast lacks variety (no orange juice) for some guests
At least one report of staff not addressing noise complaints or refunds

Categories

Cleanliness
8.7
Rooms are repeatedly described as clean and comfortable, though a few guests report issues with a moldy shower and occasional bathroom upkeep problems.
Service
9.2
Staff are frequently praised as friendly and helpful (multiple mentions). One guest complained about management not addressing noise or refunds, but overall service sentiment is strongly positive.
Location
9.4
Consistently noted as close to Plaza de Armas and San Blas, on a quiet hill with good city views — generally seen as a strong location.
Room Quality
8.2
Rooms are described as spacious and comfortable with kitchenette options, but some have no exterior windows, cold floors, no fridge, and occasional shower/heating issues.
Amenities
9
Good amenities cited (electric kettle, coca leaves/oxygen for altitude, garage, laundry, kitchenette). Some gaps noted (no complimentary bottled water, hairdryer issues).
Value for Money
8.6
Generally viewed as good value given location and room quality; value is slightly reduced by breakfast limitations and occasional noise/problems.
Food and Beverage
8
Breakfast is often praised as good and extensive, but several guests note limited variety (no orange juice) and call the breakfast could be improved.
Overall Experience
9.3
Majority of guests report a very positive stay (clean, comfortable, helpful staff, great location), though noise and a few service lapses caused strong negative experiences for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 22:05

Property Description

Central Location in Cusco
Muru Homely Hotel Cusco is conveniently located in the heart of Cusco, close to key attractions such as Hatun Rumiyoc and San Blas Church. Immerse yourself in the vibrant culture of the city with ease.

Comfortable Accommodation
Experience comfort and convenience in every room at Muru Homely Hotel. From well-equipped private bathrooms to flat-screen TVs with satellite channels, your stay is designed for relaxation.

Personalized Service
Our dedicated staff, fluent in English and Spanish, are available 24/7 at the front desk to assist you with any needs or inquiries. Enjoy a buffet breakfast each morning and take advantage of our terrace for a relaxing retreat.

Book now and make Muru Homely Hotel Cusco your home away from home in this enchanting city.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CUZ

Location

Guest Reviews

8.8
Based on 1235 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.4
Room Quality: 8.2
Amenities: 9
Value for Money: 8.6
Food and Beverage: 8
Overall Experience: 9.3
M
Mihael • couple • si
9
Pros:

The hotel stuff was very friendly and met all my extra requests (some document copies and scans I needed, unforeseen extension, ...). The hotel provided excellent breakfast with a variety of choices and a great view over Cusco from the roof-top restaurant (accessible by a lift:). I also liked the location, a bit out of city crowds yet still within a walking distance to Plaza de las Armas (albeit a bit uphill when returning).

Cons:

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2026-08-28 • via Nuitee
D
diego • couple • it
9
2026-08-27 • via Nuitee
D
degosdiego • couple • it
9
2026-08-27 • via Nuitee
A
Adriana • couple • pe
9
Cómodo y Seguro
Pros:

Muy bien ubicado, lugar tranquilo y seguro. Tenía cochera

Cons:

Se siente el ruido de los propios huéspedes, la escalera interna es de fierro y suena.

2026-08-23 • via Nuitee
M
Melissa • couple • ca
4
Better value available elsewhere.
Pros:

I appreciated that this property was very close to the city center without being in the heart of it - allows you the proximity while also being able to disconnect. Breakfast was also quite nice.

Cons:

Interestingly when I was checking in, there was another guest complaining that his suite smelled sewage. I didn’t think anything of it and assumed it was a one off. However when I got to my room, I immediately understood what he was talking about. There is a strong sewage odor in the bathroom that never really went away. I also didn’t feel like my suite was particularly clean. I noticed stray hairs, bugs and debris throughout my room. Thankfully I was only there for 2 days, otherwise, I would’ve found new accommodation.

2026-08-22 • via Nuitee
F
Francesca • couple • it
7
Cons:

Very very cold in the room

2026-08-21 • via Nuitee
A
Adrian • solo_traveller • pa
10
Buena experiencia
Pros:

Me encantó y como teníamos actividades desde temprano nos preparaban desayuno para llevar

2026-08-20 • via Nuitee
E
Eder • solo_traveller • br
9
Pros:

O hotel está em ótima localização. Os quartos são muito bons e o chuveiro é ótimo. Os funcionários são muito prestativos e solícitos.

Cons:

Achei a internet um pouco lenta, mas nada que atrapalhe.

2026-08-20 • via Nuitee
A
Andrea • couple • de
8
2026-08-20 • via Nuitee
A
Adina • extended_group • ro
9
Pros:

Great breakfast, close to the Plaza de Armas (15-20 min walk), staff very friendly and helpful, comfortable beds. We were able to store our big luggages there for few days, while we were visiting other places around. Thank you for making our stay enjoyable!

2026-08-15 • via Nuitee
J
Jessica • couple • ie
8
2026-08-06 • via Nuitee
J
Joshua • extended_group • de
9
Pros:

Service super, Zimmer gut und sauber.

Cons:

Manche Zimmer haben keine Außenfenster.

2026-08-06 • via Nuitee
B
Badr • couple • ma
10
2026-08-05 • via Nuitee
B
Badr • couple • ma
10
2026-08-05 • via Nuitee
W
Wasem • couple • ch
8
schönes, modernes hotel
Pros:

ruhig, sauber und modern

Cons:

kalter boden, schimmelige dusche

2026-08-04 • via Nuitee
R
Rita • solo_traveller • at
9
Pros:

Location is not far away from the main square but the atmosphere is much cleaner, there is no traffic in front of the hotel. Room was clean and big with full view for Cusco city.

Cons:

Everything was great

2026-08-02 • via Nuitee
L
Linnea • couple • se
9
2026-08-02 • via Nuitee
S
Sophie • couple • gb
9
2026-07-25 • via Nuitee
L
Laura • couple • ie
3
Lovely staff but extremely noisy hotel
Pros:

The staff here were very kind and helpful. The rooms were clean and comfortable.

Cons:

The noise is a major issue in this hotel. I was often woken up throughout the night be people bringing their suitcases into the lobby or meeting their tour guides in the lobby. The shower in our room also took at least ten minutes to heat up

2026-07-25 • via Nuitee
J
Jhihrou • couple • tw
7
Pros:

有提供高山症需要的古柯葉和氧氣

Cons:

飯店沒有附贈瓶裝水，需要購買或是自備

2026-07-25 • via Nuitee